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Highly recommend this hotel for families. The outdoor onsen is humongous and mesmerizing. You can feel as if you’re a snow fairy enjoying the natural spa in Elsa’s winter wonderland. The onsen shower and skincare amenities were great and the cherry on top was the barley tea and vitamin c water machine in the locker area. Every guest using the onsen was polite and quiet giving each other enough space to enjoy themselves. The buffet is packed with all types of food - kids section available. Some staff spoke English and everyone was so kind and ready for their guests. Its proximity to the Shikotsu Lake was also amazing.

Let’s talk about the advantages first: It’s a very cute family hotel with very new equipment. The children’s buffet bar is very cute. There are many types of restaurants, but almost all of them are fried foods that children like. There is a children’s playroom in the restaurant. Children love ice cream and wagyu, which is delicious. It’s outdoor The swimming pool water is very clean and connected to the large hot spring pool, so you won't catch a cold. Disadvantages: The communication between the hotel staff is not very good. You have to check in by yourself. Moreover, I booked a room for three people, but they only gave us a double room and did not make extra beds. We had to communicate with the hotel staff for a long time to help us deal with it. I booked a room for two adults and one child and then charged me an entrance fee for young children. It was very inconvenient to book a room for two adults and one child and then charge it later. Part of the floor of the outdoor swimming pool is abraded and is quite painful. Children may be injured if they accidentally scratch it, so be careful. The buffet in the restaurant almost contains food that children love to eat. There are many types but nothing special, but it is easy to take pictures.