Find4-Star Hotels in Kelapa Dua

"Where do I begin? The entrance to the hotel is impressive—gleaming, well-maintained reception areas and spotless toilets, truly reflecting the 4.5-star rating. The reception staff were excellent—friendly, accommodating, and genuinely warm in their service. The facilities themselves were solid, offering a well-equipped gym, engaging fitness classes, a decent-sized pool, and reasonably priced food and drinks. Overall, the amenities were good, and I had no complaints on that front. However, an extra fold-out bed was an added cost (about half the price of the room), though they did offer a discount on it. Unfortunately, things took a turn when we saw the room. This was nowhere near a 4-star standard—more like a 2-star experience. While it's cheaper compared to places I stay in Australia, it was still twice the price of accommodations nearby, which makes it feel overpriced for what it is. The lady at reception could only offer us two room options, both of which were in poor condition, so we opted for the lesser of two evils. This was a disappointment in terms of service. The room itself had a number of issues. The hot water barely worked—either scalding hot or ice cold, with no middle ground. The room was dirty, with visible damage such as switches hanging off the walls, poor patch-up jobs, and mold on the ceiling. It was simply unpleasant, as you can see in the photos. This is supposedly one of the best properties in the area, but it felt like they have a monopoly here, given the lack of competition nearby. The air conditioning unit made a horrible noise and had an unpleasant smell. Overall, the room was tired and in desperate need of renovation. One last thing to note: if you're traveling with children, be cautious when it rains—the tiles at the entrance get incredibly slippery. Would I recommend this resort? Based on the room quality and the price, unfortunately, I can't recommend it. I won’t be returning in the future."

"We stayed here for a staycation. We stayed here for a family-cation. The hotel room was quite nice, but for a family-cation it is not recommended, because the size of the swimming pool is very small, the relaxation area is also inadequate, more suitable for business or solo travelers who want to enjoy the hotel room. Check in process took forever, with super longgg queue, have to wait almost 1.5 hours until we can enjoy our room."

"Staff are all great from security to bell to reception to room cleaners. Only big issues are pool is indoors and unheated -so water freezing cold-could not use , breakfast was Chaos with not enough staff tables not cleared so nowhere to sit and nobody apparently in charge and stale bread ( Croissants and coffee however were very good)."

"Cannot understand why cleaner always open the toilet door after his cleaning. Once I back to room, i can smell toilet smell. I have been using this hotel since last year. Evey month 2~6days. All rooms that I used... some bad smell in the room. So far ok based on the price, but I can seel its quality down than before. Door lock does not working well, all the time I need to change my cardkey. So far ok because it is cheap hotel. Oh 1 more.... I can see cockroach in the resto 8floor near coffee machine. Dishes always have finger mark from workers. Not hygine.... Best hotel in cheap level. Thats all. Hope they improve it...."

"Stayed for 4 nights. Got the highest guest room at 10 floor but the window for one of the rooms leak when there's heavy rain on the 2nd day. Called up the reception to report incident and staff came over within 10mins to inspect the leak. Staff suggested for us to pack and move to another room, one floor down. They helped us to move our luggages over to the new room. Breakfast was variety. 10mins walk to a big mall, Sumarecon Mall. Plenty of food nearby too. Overall we will definitely stay here again if we come to Jakarta next time."

"Strategic place, nice and clean"