The new hotel hardware is not picky, new and good quality, bathroom, bedding, lighting are all excellent. Service attitude is also professional, polite, smile service, take the initiative to help with luggage, laundry delivery service. The quality of the service needs to be improved. I really need to complain: 1. I have redeemed early check-in (after 10 o'clock), and the result is 11 o'clock. I don't know if the new hotel and the platform cooperate with the tacit understanding or other reasons. In short, since I redeemed this service, That must be because of the arrangement of my itinerary, there will be such a demand, and I dragged my luggage and baby in the lobby for 1 hour! Room 2, 8508 family room is first separated from the laundry room by a wall, but after entering the room, I found that it did not match the photo! ! The child was just fancy the child's bed with a roof, and booked this room, but it turned out to be an ordinary bed with cartoon sheets. After communication and Trip.com customer service intervention, he finally successfully changed to the same room as the picture No. 8504, directly opposite the gym and diagonally opposite the laundry room. 😂😂. But it was already 13:30 pm.... 3. Welcome fruit is what I want with my mouth open...
"The new hotel hardware is not picky, new and good quality, bathroom, bedding, lighting are all excellent. Service attitude is also professional, polite, smile service, take the initiative to help with luggage, laundry delivery service. The quality of the service needs to be improved. I really need to complain: 1. I have redeemed early check-in (after 10 o'clock), and the result is 11 o'clock. I don't know if the new hotel and the platform cooperate with the tacit understanding or other reasons. In short, since I redeemed this service, That must be because of the arrangement of my itinerary, there will be such a demand, and I dragged my luggage and baby in the lobby for 1 hour! Room 2, 8508 family room is first separated from the laundry room by a wall, but after entering the room, I found that it did not match the photo! ! The child was just fancy the child's bed with a roof, and booked this room, but it turned out to be an ordinary bed with cartoon sheets. After communication and Trip.com customer service intervention, he finally successfully changed to the same room as the picture No. 8504, directly opposite the gym and diagonally opposite the laundry room. 😂😂. But it was already 13:30 pm.... 3. Welcome fruit is what I want with my mouth open..."