Find2-Star Hotels in Barking and Dagenham

I stayed at the Ibis over the weekend and was extremely disappointed. The main reason I booked was because the room was advertised with air conditioning — but when I arrived, the AC was completely broken. Given how hot the weather was, this made the room incredibly uncomfortable and ruined my entire stay. To make matters worse, I was promised a fan as an alternative, but it was never provided. I reported the issue, but nothing was resolved and there was no follow-up. The basic expectation of a hotel is a comfortable environment — this failed on that front. No food or service can make up for a room you can’t sleep in. Would not recommend unless they guarantee working facilities and better customer care.

Access into the hotel after checking in, requires an access card which removes the need for room keys in the lift. Room doors were quite hard to push. Room was clean. Windows open and close with automated switches, but I couldn't figure out how to get the curtains open. Bed was comfortable enough. No mini-fridge but a good blend of teas, the usual coffee sachets and choice of sweeteners. TV was small with tinny audio The bathroom was clean. However, there was a missing circular plug (above the mirror), which given the number of rodents spotted outside in the square, was a bit unnerving. Wires could be seen running, so it must be access for some type of electrics. Sealant was not completely run on the left side of the sink. I would have preferred to have the light switch on the inside of the bathroom, for obvious reasons.