Guest User
December 2, 2024
Went for a night with friends. We booked superior rooms through *******. On arrival to the rooms, they were nothing like the pictures. Really shabby. Not even anywhere to put your toothbrush! Constant banging noise in the bathroom all night which we think must have been a faulty extractor fan. Only one socket by the bed that wouldn’t take a normal plug, so couldn’t keep phones charged by the bed. No full length mirror, stained tiling in the bathroom, wardrobe that could only hang short items & very mismatched furniture that had all seen better days & just gave the room a stark & uncomfortable feeling. We asked at reception if we had been given the right rooms. Their reply was that they don’t use the terms superior like ******* had, but we had apparently booked their medium rooms. If they are advertising through *******, then they should make sure the terminology is correct. The pictures of the medium rooms on the hotel website are way, way superior to what we had and we feel like we were totally misled. We were told later that they are in the process of doing the rooms up. In that case, don’t charge the same rate for the rooms that are still an awful state. We were offered a glass of Prosecco on the house, which was a kind gesture, but in no way made up for the disappointment of the rooms. Staff were friendly enough, although when we checked in and asked the receptionist to split the bill between two people, her reply was ‘you can just pay & then transfer to each other’ which I thought was extremely rude. We did then insist that she just put half of the room charge on each person’s card. Breakfast was good, and hotel is attractive with some nice areas but wouldn’t stay here again.