The William Cecil

Was a bit disappointed in our room For £200 thought room would be bigger. Was more impressed with bathroom! Had instructions to use coffee machine but no coffee machine in room!! When told at reception I could have rung down for coffee told them bit difficult as no phone in room!! Not a relaxing stay if I have to keep running downstairs to ask for coffee! My biggest pet hate with beds is 2 single mattresses pushed together so I’m laying on the gap all night!! Not comfortable. If I book a double room I expect a double mattress. Not worth the money paid!!! Expected more to be honest! Wont be returning!! Did have a lovely time at the Xmas market.

Went for a night with friends. We booked superior rooms through *******. On arrival to the rooms, they were nothing like the pictures. Really shabby. Not even anywhere to put your toothbrush! Constant banging noise in the bathroom all night which we think must have been a faulty extractor fan. Only one socket by the bed that wouldn’t take a normal plug, so couldn’t keep phones charged by the bed. No full length mirror, stained tiling in the bathroom, wardrobe that could only hang short items & very mismatched furniture that had all seen better days & just gave the room a stark & uncomfortable feeling. We asked at reception if we had been given the right rooms. Their reply was that they don’t use the terms superior like ******* had, but we had apparently booked their medium rooms. If they are advertising through *******, then they should make sure the terminology is correct. The pictures of the medium rooms on the hotel website are way, way superior to what we had and we feel like we were totally misled. We were told later that they are in the process of doing the rooms up. In that case, don’t charge the same rate for the rooms that are still an awful state. We were offered a glass of Prosecco on the house, which was a kind gesture, but in no way made up for the disappointment of the rooms. Staff were friendly enough, although when we checked in and asked the receptionist to split the bill between two people, her reply was ‘you can just pay & then transfer to each other’ which I thought was extremely rude. We did then insist that she just put half of the room charge on each person’s card. Breakfast was good, and hotel is attractive with some nice areas but wouldn’t stay here again.

Did a one night stay, beautiful hotel, ,huge car park, imposing entrance , very friendly and helpful staff. We stayed in room 18 Extensive menu, set menu was a bit limited though, foods well presented and tasty Breakfast this morning,good choices plentiful, and well cooked,overall very pleasant

Stayed mid November. Booked a late check out as had to attend a meeting from 11am. The cleaner repeatedly banged on the door, let herself in only to be told to please leave. When not trying to gain entry she hoovered immediately outside the door comprising the meeting further. To be fair to the lady on reception she did remove the late check out charge and the service charge as well. I suppose this is reasonable but it really marred the stay in what was a nice room in a nice hotel. Though you wouldn’t want to stay on a hot day with the road noise outside and no air conditioning. I would like to say I that I would return but not without a guarantee this wouldn’t happen again and ideally a more substantial refund on this stay!

Another wonderful stay at the William Cecil. The room was lovely, very comfortable bed, attentive and welcoming staff. We were lucky enough to be allocated the same room (19) as our previous stay which has a lovely ambiance, views from two aspects and a great size shower. Ample free parking is a welcome addition to this great hotel. We will certainly look to stay here again next time we visit Stamford.

Fabulous Old Hotel. Have stayed before and will definitely stay again. Excellent staff ensured we got the most suitable room to meet our requirements. Couldn’t have been more helpful. The breakfast menu is amazing. Great location for the town, Burleigh Park and Gardens. We walked in and saw a show at the Corn Exchange. Fantastic Stay.