Charles Hope Staines Riverside

We stayed for two nights in two rooms as part of our trip to royal ascot. The apartments were spotless and ideally suited for ascot, Windsor and London. We walked to the train station which is about 15 minutes. The town is great with lots of places to eat and drink. There is a public car park directly over the road which is very cheap. The apartments will be our go to when we attend royal ascot

Lovely apartment, only downfalls was the floor was dirty and hadn’t been cleaned, one of the beds sheets had staines of some sort. Beds were uncomfortable and the parking opposite only allows you to book until 12 midnight, you then have to wake up at 6am to pay again as there’s no option to pay for 24hrs obviously this has nothing to do with the owners but something to be aware when booking.

We’re a family of 4. The location is great, close to bars and restaurants. The apartment is clean and felt spacious. However it was a bit of a struggle initially. I had to call customer service 3 times because the given door code and WiFi didn’t work. The reason were either they didn’t activate or had changed the code. Little unprofessional because it was supposed to be hassle free.

My family and I travelled for vacation. I originally booked 2/2 bedrooms, the property reached out to me when one of the properties was unavailable due to unforeseen circumstance. They gave me 2/1 bedroom apartments which actually worked out for my group as one of my family members has difficulties climbing stairs. The property uses a security system for entrance. We did have some issues but there was always someone that I could call that helped me. The property has all the amenities for a family and was very clean. It was also quiet. I didn't know anyone else was in the building until we heard a door slam. I look forward to our next trip to London and hope this property will be available. I absolutely love this place.