Hilton Garden Inn Covington/Mandeville

The staff offers outstanding, friendly, and prompt service. Convenient location near Interstate 10, providing easy access to New Orleans attractions.

We initially booked a stay through American Express travel from 2 July 2025-11 July 2025. Circumstances changed and we tried to cancel the rest of the booking in-person at the hotel, starting around 8 am on 4 July 2025. We were told the front desk could not help us until the manager came in to authorize the cancellation, that we would be charged a $70 cancellation fee, and that we would likely have to pay for 1-2 more nights to make the cancellation window - all of this was acceptable. Unfortunately, none of this came to pass and thus started a Kafka-esque nightmare where no one can do anything without the approval of this manager who is impossible to get ahold of. We were able to return physically to the property once, have emailed the manager multiple times as no number has been provided for him, have called the property multiple times, have called big Hilton multiple times, have called Amex, and apparently nobody but this absent manager has the power to do anything. We were never able to cancel the room and have therefore paid for a hotel room we didn’t use for 7 of the 10 days. Nobody seems much interested in solving this problem for us, which means this is not a safe property for people to book. Whatever else can be said about this property - the rooms are old, the beds not particularly comfortable, the pool disappointingly small - the true reason nobody should book with them is that they are incapable of fulfilling half of their responsibilities as hotel proprietors. We are not the first, nor will we be the last, to need to cut short a trip, and while I can excuse some difficulty in getting ahold of a manager over a holiday weekend, this has gone well beyond that. Book at your own risk.

This hotel is under new management. They no longer have breakfast buffet. No fruit, no grits and everyone is new.