Quellenhof Luxury Resort Passeier

Service Excellence: Staff friendliness and professionalism were frequently commended, with many describing the team as accommodating, attentive, and detail-oriented. Guests appreciated the effort to create a family-run, welcoming atmosphere.

Overall the resort is very exclusive. A bit too big as you need some time to find your way to different buildings and this includes walking outside ( which is unpleasant during bad weather ). We had a 2 bedroom suite which was very quiet. I did not like though the incorporated bathroom in our bedroom. See picture… tub is right next to the bed. Other problem if you like it colder for sleeping it’s tough as the bathroom is heated and there’s no thermostat to regulate. Food is very good and personnel overall very friendly. We like the separated kids areas , especially for the pools.since we booked a suite for our family of 4 ( 2 kids above 18 years). Here was the BIG problem: We had access to the more exclusive sea lodge where they have a separate spa . The spa had a sign in front of their entrance saying: FREE TREATMENT: 12 o clock 20 min massage So as every English speaking person would , we assumed free treatment means free treatment, thinking because of the high end pricing at the sea lodge that’s what they offered as a little extra to their guests. I went in the sis and said to the receptionist: do you still have the free massage available? And she said yes and booked our family of 4. My kids also asked for another treatment that was advertised as ‚free treatment‘ but later we found everything on our invoice (+440€) I went to the responsible accountant who was clearly shocked that the spa would write on their sign : free treatments instead of free appointments . I said there’s a BIG difference and this will backfire I’d more English speaking guests will arrive. He asked which treatments were used and unassigned he would take it off the bill or at least come up with some compromise but no, he said thank you for pointing this out ( and the spa changed their sign afterwards ) and that was it… Later we also saw more drinks being charged than we ordered . My husband said to me just leave if be … doesn’t matter to make a fuss about the 20€… but if they do that with a few guests every day it adds up to a nice extra profit! so overall we were very disappointed in our second stay at this resort which clearly was the last time we went! I would have appreciated a better approach from the management in solving this matter !! More

I recently stayed at this beautiful hotel with my husband for 8 days in November/December and had an overall great experience, with a few areas for improvement. **1) Fitness & Exercise Classes:** The range of exercise classes on offer was excellent e .g aqua yoga, yin yoga, stretching, reformer pilates (for a fee) plus soundbaths. As someone who’s very active and a yogi, I was pleased with the variety available and loved that I could easily book them via the hotel website/app. Special mention to Melina and the reformer pilates instructor (I think her name was Igrid), who were both absolutely fantastic, super friendly and went above and beyond! However, there’s room for improvement in the booking system—while it’s great to have everything online (or you can book at reception), the website didn’t automatically update and kept showing past bookings, which meant I had to scroll quite a bit to find my schedule for the day. Also, it would be good if you book multiple participants onto a class at once and helpful to know in advance which instructor will be teaching, as personal preference plays a big role in enjoying these classes. **2) Music Nights & Bar Staff:** The music nights were a great touch to the evenings, adding a lovely atmosphere. Phillip Schwarz was brilliant. The bar staff were friendly and accommodating, which enhanced the overall experience. We also really enjoyed the Krampus visit to the restaurant in the evening which was a great fun local tradition! **3) Christmas Sheep:** A quirky and delightful touch seeing the sheep out for Christmas was an unexpected but charming addition to the festive atmosphere as the hotel was beautifully decorated for perfume. **4) Range of Activities:** The hotel offers a wide variety of activities, which was a huge plus for me. From fitness to leisure, there’s something for everyone to enjoy. **5) Food Quality:** Overall, the food was good. However, I felt that the quality and range of choices at their other hotel in Lazise, where I stayed last year was superior. It’s not to say that the food here was not good, just that there was a bit more variety and flair elsewhere. **6) Relaxation Areas:** There are plenty of peaceful spots to unwind throughout the hotel, and I loved the variety of options. Whether you’re looking for a quiet corner or somewhere more social, there's a place for you. **7) Language Barriers:** We were in the minority as English-speaking guests, and unfortunately, our allocated waiter wasn’t fluent in English. There were times when he struggled to answer menu-related questions whilst there were other waiters who were fluent so that was a shame. We also quite often got the daily newsletter/what's on in german, with it being replaced with an english version when requested. It might also be a small but useful change to have some language indication on place settings (perhaps a flag next to the surname) to help staff know which language guests are most comfortable with (if not german)