Courtyard St. Augustine I-95

Stayed here for two nights while we were visiting a friend for their wedding in Saint Augustine. Logistically, this hotel is great as it's just off I-95 so if you are passing through for the night, it's perfect. It's only about 10 minutes from central/downtown Saint Augustine as well. Parking available on site and free. Pool available, not heated but balmy. Restaurant on-site serves breakfast and dinner - standard food options for Courtyard and hours. Pricing very reasonable. Staff were welcoming and attentive. All that said, the hotel only gets three stars, as the ceiling of our room on the second floor showed clear signs of mold in the entry area. Moreover, one could see what looked like pockets of mold growing in the ceiling above the bed. This is inexcusable in all regards. The hotel is undergoing a gut renovation, starting on the third floor and then they will do the second floor, etc...

The hotel was being remodeled, which we saw when we booked the room. However, that description didn’t entail how bad this situation would be. Upon arrival, when given our room key on the ground floor, we requested an upstairs room but were told the elevator was out of order. Instead we were given a ground floor room that smelled ABSOLUTELY HORRIBLE! The dusty, musty smell actually gave my husband a terrible headache! I went back to the desk at that point to ask when the elevator would be fixed. When told it would be the next day, I requested to be moved at that time. After being “questioned” the next morning by another front desk staff member, we were finally moved to a room on the 2nd floor. The room was satisfactory. But after finally getting settled, sitting watching TV, the video went out on the TV! After a couple of minutes the audio went out! We called from our cell phone down to the front desk (room phones were out & didn’t work either!), to ask for someone to come up & check. The staff member who came up (very nice, professional young man) tried everything including bringing another TV (from a room being remodeled) which didn’t work either, then changing the box on the back of the TV, all to no avail. This took close to 2 hours! We then had to gather ALL of our belongings, repack EVERYTHING to move AGAIN TO ANOTHER ROOM! The room again was satisfactory, except we didn’t have the option of taking a shower but tub bath only because the drain stopper was broken in the tub & wouldn’t come up. We were so frustrated by that time that we didn’t even report it but just endured! Both my husband and I are senior citizens in our early 70’s, just trying to ENJOY some much needed vacation time! Needless to say as Marriott members we were VERY, VERY disappointed with this visit to this hotel!! Understanding they are under renovation but for us, that means the underlying services were not good at all! Very disappointing!

Fan in bathroom didn’t work causing high humidity in room besides ac running. In elevator for example cables were showing due to a plate missing. To get a coffee it took 20 minutes bc at same time employee had to prepare food for another guest.

Predictable and uncomplicated stay! Got a great rate also! Staff were super accommodating and hotel was not noisy

Clean, quiet, and wonderful place to stay. Will definitely be staying there again.

Reasonably price and a nice place to stop for the night.