Jag Boutique Hotel

Great stay. Great staff at the front desk. Awesome location.

Wow what a great experience ! We stayed in the newly opened part of the jag after a great performance by collective soul at the also newly opened sound house. A real class act and awesome experience from check in to check out. Friendly helpful staff, the room was very nice (6th floor) clean with posh decor from floor to ceiling, large surround windows with an awesome view of the city and harbor, super comfortable king bed, beautiful bathroom and large shower. We had excellent affordable meals at the Exile and Zimmy's with awesome surroundings and artwork throughout and the lobby of the annexed older part of the hotel is like a rock and roll museum with many paintings, prints and one of a kind photos. We will definitely stay again. Highly recommend staying here when it comes to downtown the jag is not just a great place to stay its a great place to experience.

Last week, I flew to St. John's, Newfoundland for a vacation in a corner of the world I'd wanted to explore for decades. All in all, my visit to the province was wonderful -- St. John's, Cape Spear, Trinity, and Twillingate are gems to visit and explore. However, my stay at the JAG for the final two days of my vacation left a terrible impression that I won't soon forget. The decor is garish and over-the-top; they try way too hard to stand out -- and they succeed, but definitely not in a good way. The layout of the complex is preposterously confusing; at check-in, they have to spend an inordinate amount of time explain how to get to various amenities, so you'd better come prepared to take a lot of notes. While the room itself was quiet, there otherwise music pumping throughout the hotel all the time. They proclaim, with a certain amount of pride, that "Music is meant to be heard." Of course, that's true, but when it's hard for guests to hear their hotel employees or restaurant servers, it's clearly an indication that music is meant to be heard when you're at a concert, or at home, or in your car -- and not in a space that you're paying hefty fees to enjoy some relaxation. As obnoxious as all of these qualities are, they pale in comparison to the treatment you can expect from some of their employees. Read on. Following up on the hefty fees you can expect to have to pay, be sure to also come prepared to hand over money for amenities that you're not even using, such as valet parking. When I saw that I had been charged for two nights of parking, when in fact I had returned my rental car after just one night, I reached out to the front desk to ask if they could remove the charge for the extra night -- and I offered to send them a copy of my rental agreement with the time I returned the vehicle clearly indicated. Furthermore, I apologized, acknowledging that I had spent 3.5 hours driving down from Trinity the afternoon I arrived at the JAG, rushing to meet a friend for dinner. Given both my exhaustion and my hurry to not be late, my not letting them know I needed the valet for just one night was a mere oversight, nothing more. That said, rather than any kind of respectful, understanding response, what I received instead was a scolding -- first from both the employee I spoke with, and subsequently in an email from a supervisor. While they did ultimately agree to remove the charge, they let it be known that they were doing me an incredible favor by refunding the charge, and highlighted that I had caused them an undue hardship, since the valet space was somehow "reserved" for my vehicle -- meaning that theoretically, someone else could not use it. If that actually were true, then yes, I'd have been happy to pay for the space -- but for some theoretical situation on a random Tuesday night where an imaginary person could not use a particular hypothetical space, then I have to call them out. Essentially, if you're looking to be scolded, sha

The decor in this hotel is absolutely outstanding. The service was good and the rooms were very clean. No detail was overlooked when it comes to great pillows and bedding, nice soft towels. The only reason I didn’t give it 5 stars as our room wasn’t visited by housekeeping one day. Not a huge deal. Also, the restaurant on site was a let down the first day we went. We sat for several minutes before a server came over to get our drink order. We placed our order and 45 minutes later we still didn’t have breakfast (basic eggs/bacon/toast and granola and yogurt). Eventually my husband asked if it would be coming soon as we had a tour booked. The waitress said that our extras mqy have slowed down the kitchen ( I ordered toast and my husband ordered a moose sausage with his). I didn’t appreciate this comment as at this point we’re going on 55 minutes. We did get our food shortly after that. We did go back the next day as we had the breakfast package and the service much better and served in a reasonable time frame. That being said, I would try again as every business has off days and this hotel is certainly worth it.

The JAG Hotel consists of 2 buildings a new one that is featured in website pictures and with a gleaming fresh lobby and the old dated site we were allocated to. The carpet was stained and we overlooked a street and shipping containers. I’m sure you will have a better experience in the new section, but it’s a gamble. The room did not resemble the picture and housekeeping ignored us. Housekeeping showed up around 10 and we were just about ready to leave for the day. We asked to come back 30 later. Once we returned at 5:00 pm we discovered our room was untouched and not made up