T4602GVchrisn
August 1, 2024
I have received better service at basic, inexpensive all inclusive resorts. To pay $1,000 a night for a 5 star hotel, you'd expect above and beyond, but we had to call several times for basic requests like we're out of coffee pods. We also asked for the room service menu to be texted or emailed to us so we could order food on our way to the room - as we got stuck in 3 hours of San Fran traffic and were starving approaching the room. It took them over an hour to send over the menu, so we couldn't order. We had to get up from the pool chair more than once to ask where our drink orders were. Truly, every single time we asked for something outside of the valet or housekeeping, we had to ask again after waiting for an unreal amount of time. Just can't happen at a 5 star hotel - stay anywhere else or save the money. Also - I paid for a view of the vineyard on the 1st floor, definitely not as advertised. You're below the vines so can't see out over the field/landscape.