Biarritz Hotel

The hotel was in a perfect location with breath taking views and an easy walk down to St Brelades Bay. The room was superb and spacious with a small balcony overlooking the bay. All the staff couldn’t do enough for you and very helpful and friendly offering advice and recommendations for around the area.

The location, staff, breakfast and common areas all good. Our room ….. very poor indeed ! The reason apparently is because it’s due an upgrade !! Our room was very dated, poorly maintained and most importantly a health hazard due to the damp. The damp was clearly visible, on the carpet, the walls- peeling wall paper, mould in some areas. Rust on the bedside lamps. Most importantly our clothes were very damp after a few days of hanging in the closet. Explantion given was the fan in the bathroom was not working despite it sounding as if it was. Not the job of a guest to spot that one ! The fan has clearly not been working for a very long time !!! We brought the issue to the attention of the hotel Manager. Not once did he say “sorry “ he just thanked us for bringing it to his attention and reminded us about his excitement for the future refurbishment ! We were not looking for any compensation at all. The lack of contrition from the Manager was extremely disappointing and no gesture of good will was offered eg a drink from the bar. This would at least of helped to prove he was actually sorry for our experience !!! In conclusion this particular room has been in a very poor condition for a very long time and if Management claim they were not aware of this they were not doing there job correctly!

Lovely room with view of St Brelade’s Bay. Staff very friendly and attentive. Good disappointing. Breakfast menu card stated crusty rolls and Danish pastries, there were none. They did have mini croissants and mini petit pain au chocolate which were good. We had a meal in the dining room the first evening but the food was very average and not worth the cost. We ate out after that.