Casa Monica Resort & Spa, Autograph Collection

Broken Bath faucet leaked water all over the floor, air conditioning so cold and I could not reach it. No place to hang clothes because closet was full of other items. Cloth breakfast napkins were damp and not dry. Staff was cordial and friendly. Pool was lovely.

We didn't have any specific plans, but it was our anniversary. We had been to the Casa Monica for our anniversary years ago, so we decided to try it again. Although we arrived without any reservations, the agent at the front desk, Nardia, took the time to show us two different types of rooms so we could choose. The standard room may have been sufficient, but since it was torrential rain that day we decided on the premium room (with a sitting area) and mostly stayed inside. And since it was raining, they even gave us a book to read. After that, we visited the concierge to ask about places to go for our anniversary dinner. After showing us the menus for various places, she made reservations for us and gave us a card to present to the management at the restaurant. After dinner - A tray had been delivered to our room with a large hand-written card, "Happy Anniversary" from the front desk, accompanied by a chilled bottle of... something bubbly. In the morning we had breakfast in the restaurant in the lobby, the Cordova. Good food, excellent service. That was our experience, keen attention to detail. Some may find it otherwise. For example: We specifically asked for a quiet room. We were on the second floor, on the King Street side of the building. There's traffic noise up until about 11 at night, and then starting up again at about 7 in the morning. In other words, about normal for a town; not crazy noisy, but not remarkably quiet either. More bothersome was that the phone on the night table had a red LED light that was really bright. I turned the phone so that it was pointing in the other direction, shielded it with a pillow, and finally just slept in the middle of the king sized bed. But all in all, it was a great getaway for a wedding anniversary.

The hotel is super cool and very classic and upscale. Every staff member was very helpful and service level was a 5 star from valet , bell boy, front desk to house keeping. Big shout out to the Valet staff. 11am check out on a Saturday and very minimum wait. My 4 star review is due to the Serenata Beach club that is included with your stay. This beach club has SO MUCH POTENTIAL. Pool is awesome access to private beach awesome! Service at this resort is a zero!!! Not staff’s fault this is an ownership/ management problem. Not enough staff puts so much pressure on a staff. Waited over an hour for lunch order to be brought to table. Drinks took 1/2 hour. Ordered drinks for family at pool took 45 min. This is a reflection of the hotel because they provide the access to this beach club. I would look for a new beach club sponsor in my opinion. This beach club does not live up to the hotels excellent standards. Serenata do better hire some more staff and your club will be 5 star

Charming historic property with helpful friendly staff. The location is ideal - close proximity to the historic sites. The onsite bar/restaurant had good food, drinks, and service. The Starbucks inside the hotel made it very convenient to get our morning coffee. Definitely recommend staying here.

Great first time stay.

friendly personnel. decor. location

Wonderful property! We parked our car, and didn't see it until it was time to leave. Beautiful property, everyone that works at the Hotel went out of their way to make my birthday weekend so memo rable!

Parking is a little expensive in this area but hotel was great

Over all this was a good stay