Premier Inn St. Andrews hotel

Booked a premier room but unfortunately the fridge not working, the duvet cover had black stains, a hand towel and bath towel only for two people, stained carpet and chipped furniture, smelly damp and stuffy room (windows don’t open). Complained to reception and given another room and ok fridge worked and bedding was clean but all else was same as first room unfortunately

the room was very clean and super big! all the staff were very nice and friendly no complaints! always love a premier inn and this is in a great location

Room smelled badly of dirty water or cleaning materials spilt into the carpet. The toilet had poo stains. Stains on the side of the bath that looked like dried blood. Skirting boards had a thick layer of fluff on them. The thermostat was loose on the wall. The fridge had no shelves or door restraints. There was no complimentary chocolate, bottled water, tea or coffee. I checked the sheets of room 218 because I didn't trust the cleaning team at this stage. The restaurant also had similar smell. The reception was slow, staff showing poor computer skills and the system was slow. Fingerprint stain on a knife and dried food on a fork. Only 2 members of staff doing reception and restaurant. One seemed completely bewildered. We waited 50 minutes for our meal. We ate out with the hotel after the first night. I complained and toilet dealt with and room sprayed. Came back next day at 5 pm after a day out and room smelled again. Wednesday morning fridge stopped working on 2nd day and we lost 2 bottles of milk. Complained at reception to ask for another room. Transferred next door to 220 and had a promise of a discount. Keys didn't work, door for 220 had to be reprogrammed. New room had complimentary chocolate and water. The fridge had shelves and door rails and full toilet roll. I AM WAITING FOR A REFUND.