Sheraton Springfield Monarch Place Hotel

Very sweet and helpful staff.

Very Noisy!

We were locked out of our room for over three hours. Within this time I went to the front desk and asked three times and still they didn’t fix the problem until I went a fourth time. Had to get our room keys changed two times just to use the elevator. Unacceptable.

Room wasnt clean when i first arrived. I had to wait a while for one. At first they told me i would have to change the type of room i had i thought that was ridiculous. Cleaning services was nice and friendly. The restraunts were very nice as well inside hotel.

Traveled to Springfield for family celebration not held at the hotel. Hotel turned out to be a night club with loud music playing until midnight!! In addition they had a cheerleading competition with young girls racing around the hotel and yelling until after 10:00 pm. If you are looking for a place to relax and sleep don’t come to Sheraton Springfield!!

We had a very nice stay at the Sheraton. The room was good sized and the service was great and the bed very comfortable. The hotel is very conveniently located. They have garage parking underground and within walking distance of the MGM ******, the convention hall, and less than half a mile from the Springfield museums. In the garage, there are two electric vehicle chargers, one of which was broken. There’s also an overhead pedestrian bridge across to Tower place, which has a couple restaurants, a food court and a Dunkin’ Donuts . And a YMCA. The workout gym was also good sized and had a variety of free weights and your standard exercise equipment. The pool has lanes and could be used for lap swimming, but there was a large volleyball tournament in town and most the time it was occupied with kids. We happen to be given a room with a great view of the bridge across the Connecticut river. We also had a handicap bathroom, which worked fine for us, except for the fact that the shower soap and shampoo wasn’t that convenient as it was on the opposite wall from the showerhead. I would also think that for any handicap user they would find it difficult to reach the soap as well, see attached picture. You’d be sitting on the edge of the shower and would have to reach all the way up and behind you to get to the soap. Overall, we had a great stay there for two nights.