Hilton Garden Inn Eugene/Springfield

Won't return. Instead of a comfortable, cozy room it was stark and way too modern. A single small drawer in the room - otherwise there were two shelves starting at the floor and ending two feet up (above was the fridge, TV etc) which meant that only first few inches were reachable without having to get on the floor on all fours - they were virtually useless. There was plenty of room for a full size dresser but, alas, sacrificed for fashion I suppose. Even the bedside table was without drawers OR shelves - just like a shelf. The beds were the worst. Comfortable ONCE YOU GOT ON THEM. They were incredibly high. I am 5'5" and literally had to jump to get on the bed. My son is 6'1" and his feet dangled when he sat on his. Woebetide any short people who try to sleep here - you will literally have to stack up your suitcases to create steps. Decor was nonexistant, although I think they THOUGHT it was accomplished. Three small pictures on one wall in a neat row. Laminate flooring with a carpet between the beds. Flesh-colored walls and some odd colored curtains. No color coordination. Indeed, colors ranged from pastel to very bold. What a mish-mash. I hope they didn't pay somebody for that. Very cold feeling room. I'd expect, it being a Hilton property and higher priced that neighbors, there would be real glasses not plastic wrapped plastic cups that will be headed to the landfill. Staff was cold and disinterested. No free breakfast offered but you could but into the buffet if you want. Nope, not want. They need to be reminded they are not a destination hotel but rather a stop over on the way to somewhere else. Guests arrive after a long drive and just want a comfortable, familiar room to rest up for the next day's journey. Really missing the mark here, Hilton.

I have stayed at this hotel many times, I have never had a bad stay. I checked in and the front desk clerk (Tess or jess) was wonderful, fast, friendly and professional. She placed me in a room on the 5th floor, the room was spotless clean and everything worked well. The room was quiet. I had a great breakfast cooked to order; the wait staff was fast and friendly. If your travels take you to Eugene/Springfield this great hotel should be stayed in!

Conveniently located to the Freeway and Costco. Comfortabe bed.

Hot tub didn't work and staff was aware but didn't tell us and there were no signs. The hot tub was cold.

Under Construction We didn’t know the hotel was under construction when we booked. The thermostat in the room didn’t work. Maintenance was able to bypass the thermostat and use the wall unit, but it was extremely noisy. The bathroom had no fan.

Will not return