3-Star Hotels in Springettsbury Township

I booked my stay through Trip.com and was double-charged by Courtyard Marriott and Trip.com upon check-out: for anyone reading this, whenever you book through trip.com you should 100% ensure the hotel you're staying at DOES NOT also charge you! Upon catching the mistake on my credit card statement, I called the hotel and was put in a waiting queue and after 20 minutes I hung up and called right back and got through: there's obviously some issue with the phone system or monitoring. After sorting through the issue with the associate, she informed me they needed to get a temporary credit card number from trip.com before they could process my refund: THIS IS POOR CUSTOMER SERVICE as it was their mistake to charge me in the first place! The associate asked if I wanted to speak with a manager and I said yes and was put on hold again. Eventually the line picked up but I just heard background noise. All of this was two days ago: still no return call and no refund. I emailed Marriott corporate and they said they would follow-up. I've now spent an hour on this. It's clear associates at this location were not trained on how to handle 3rd-party bookings and good customer service.

This is not the first time I have lived here

TownePlace Suites by Marriott is a pet friendly extended-stay hotel where you can balance work and life as you like, with the comfort, flexibility and affordability you require. Relax and feel at home with a fully equipped kitchen and high-speed Internet access. Our all suite hotel provides a heated indoor pool, and the latest fitness equipment. TownePlace Suites York hotel in York, PA is ideal for short-term, extended stay, business and leisure travelers alike. Shop at Tanger Outlet Mall in Lancaster and York Galleria Mall. Centrally located to numerous central PA attractions including the York State Fair Grounds, York Expo Center, Spooky Nook Sports Complex, local and state parks and golf courses to name a few. Drive 45 minutes to visit the Gettysburg Battlefields, or 30 minutes to HersheyPark, the sweetest place on earth. Sample wines in some of York Countys best wineries. Enjoy the simple life while visiting the Amish in Lancaster or even head to Baltimore for the day.