Home2 Suites by Hilton Springdale Cincinnati

The one bedroom king suite is roomy and comfortable. The management of the hotel is terrible!!! The computer system of the hotel has glitch that lead to double invoice of the nightly rate. No one is at work except the front desk girl who is only 5 days new at the job. Her name is Shanae Brooks, she is a very nice person with responsible working attitude. However she was not familiar with the system enough to make refund, she tried to call supervisor and general manager of the hotel, the supervisor didn't offer effective assistance and the manager is not even available to respond. She made multiple phone calls to Hilton help desk, was put on long hold, 2 hours later, the issue still had not been resolved...It was very frustrating experience.

It was okay. Had issues with checking in. We reserved a room with 2 beds because my mother-in-law was traveling with us. We were given a room with one bed. Once that was straighten out the other room had a stale smell. Breakfast staff (not the front desk) was not friendly. Other than that it was an okay stay.

Meh Service was great, room was new, but falling apart from shoddy construction (grout coming out, electrical boxes not flush with walls, etc.), lighting was harsh, no soap in the bathroom, toilet paper holder a contortion from where you plant yourself on the toilet, only one key available since they were running out, breakfast was okay - underwhelmed by the expereince, but we needed a room.

Very clean But no service. Thin old sheets Blanket was a mattress pad! Thread bare thin towels Asked for new towels but told we had to bring the old down stairs to get fresh!!

Everything went well until a family member informed me that the front desk treated her rudely because she wanted her room cleaned/change of towels and the sink was draining slowly. I referred her to this hotel and to hear this happened was quite embarrassing

Kids being very loud running up & down the stairs, pounding on doors & running away, the staff was right on it but, the kids did it again as soon as staff left the floor, Staff was very nice, but not a peaceful night. After 11pm it quieted down.