Residence Inn Spokane East Valley

To compare this to Towneplace Suites in Coeur d’Alene is unfair. That is a new property. This one is older. I believe we stayed here with small children just after it opened, which would have been about 1995. We stayed in a renovated room. The renovation is hit and miss. It can’t make it a new property. Having just stayed in Coeur d’Alene (2 weeks ago) I appreciated the ducted air conditioning as opposed to the window unit there. I also appreciated the extra closet space and layout that gives one at least the illusion of some privacy in the studio suite. The lighting is definitely low wattage, although our bulbs (I checked after reading the previous review) were all LED. I used to travel with a 100w incandescent bulb. I may have to pack a higher wattage bulb with me again. 😊

We've stayed at a LOT of Residence Inns, and this one was sadly the worst. Disclaimer: It's currently undergoing a pretty major renovation...maybe it will be better in a few months. First, the good: 1. The bathroom tub and toilet were spotless. (Thank you, Housekeeping Team). 2. The breakfast was good. 3. The 2-burner electric stove worked well. Now, the less good: 1. Customer "service" was pretty non-existent, except from the above-mentioned housekeeping team, which was helpful each time I stopped them in the hallway for something. As a frequent Marriott and Residence Inn customer, I am used to a standard of service that is friendly and helpful, and where I am not made to feel like I am a bother for having a basic request...like asking for a few lightbulbs for the lamp that had none. When I asked, the associate frowned and looked super irritated that I had a request. When I let that same associate know that the (non-working) firepit had a very strong smell of gas, (wouldn't you want to know if it was your hotel?), she was immediately dismissive and told me "That firepit hasn't been working in months." and showed zero curiosity or interest around this potential safety hazard. When I insisted that it was really strong, she muttered that she would "let maintenance know" and went about her business of ignoring me. I had at least one or two other interactions with this associate (she was the main person during our stay). and they pretty much had the same vibe each time. 2. Speaking of not feeling welcomed... the front desk basically had a walled-in bullpen behind it, and IF the associate was ever at the desk (we were there for 4 days and more than 70% of the time there was no one at the front desk at all), she would be back there (where you could barely see her), further making it feel like you were a total bother to have a basic request. (see picture). This, combined with the frowns, made it feel like a very unwelcoming experience. 3. Our room. Though we were in an updated room, relative to other Residence Inns, it felt quite cramped, and it was missing basic amenities, like lightbulbs for the lamp (see above), or a toaster. When we asked for a toaster, we were told there wasn't one. The "updated" cabinets were simply cheaply painted over cabinets with no hardware. It felt rushed and cheap, despite being "new." The stove and the dishwasher worked fine at least, but seemed to have stepped out of 1985, adding to the cheap vibe. We had purchased coffee to make in the room, but the coffee pot was a single serve version that required hotel-provided pods. And there was wasn't a knife block or even a drawer space for the dull steak knives. They were just placed in the cabinet in front of the plates. It was all just...underwhelming. And the lighting! Aside from the fact that the lamp was missing lightbulbs (it was supposed to have 3, we were only ever able to get one), and another light wasn't working at all, the lighting was some of

Outdated, Dirty, coffee was terrible, gym was just an oversized closet. Currently under renovation, would not stay there until its complete. Not enough staff on duty to cover each other for their breaks. Furniture in rooms was worn and torn. Room smelled like rotten pickle juice. Do not stay in room 125 until it has been renovated.

Nice experience, hotel being renovated. We had a nice stay. The hotel was going through renovation, which was good as it was showing its age. Overall it was a very nice stay, good breakfast, and the staff were great.

Excellent

The stay was great. The only complaint was the tv ******. Between the remote and the TV there was 30 seconds delay I could not hook up my HDMI cord to my iPad through the tv. kept having problems… Not sure if it was the TV or the remote but just trying to watch TV was very stressful.