Hotel Seepark Thun

Service: I also encountered the problem of random deductions. When I checked in, the hotel said that it would only deduct city tax, but at 7 o'clock the next morning, they directly deducted more than 1,800 room fees without my consent. After coordination, they said that it would be refunded after 1 month, which is outrageous.

I have never given any bad reviews on Ctrip, this is the first time. Generally speaking, I won't give bad reviews if I can, because I am too lazy to write reviews. But this time I was really annoyed. First of all, the room facilities were old and there was no air conditioning. In fact, I didn't think there was anything wrong with these. The price of Wengen where I stayed the night before was about the same, more than 2,000 RMB. Although it was also old and had no air conditioning, the environment was good and there were no bugs in the room. What made me most uncomfortable and annoyed was that there were bugs in the room. I could tolerate everything else. I didn't care much about no air conditioning, oldness, and dust. I just treated it as a trip. I paid the money and made do with one night, but I really couldn't stand a lot of bugs. I called the front desk as soon as I entered the door. The attitude of the front desk was okay, but I don't know why, they have no right to change my room on night shift. His phone has to wait until the morning, when the operating staff there can change it, but I went to other places early in the morning. So, I still spent a night with insects hh Oh, before taking these photos, I had killed a very big moth and a very big fly. I didn’t bother with other small insects By the way, there is one more thing. I paid on Ctrip. When I arrived, I was asked to swipe a visa card without saying anything. The deposit of 20CHF was paid. I didn’t think much about it at the time (although I had never paid a deposit before, I always paid it to CITY TAX). I thought it was a high-end hotel that required a deposit hh Well, at 7 o’clock in the morning when I checked out, I received a message deducting more than 200 CHF, which is the room fee for one night. I don’t know why the visa card is so scary. The deposit swiped the night before was not allowed to be deducted so much money in the morning. Then I told the front desk when I checked out, and the refund was still very fast (minus the city tax) Well, why the service was not given the lowest, because the refund efficiency was quite fast, and when checking in, it was all smiling service and the attitude was also quite nice. It’s just that the room environment is too bad

Clean and tidy.