Spartanburg Marriott

Loved it in our hometown for the first time didn’t know spartanburg could be so extravagant

For a “regular” Marriott, this place was really nice and they had incredible staff. I would like to point out Courtney, who worked at the front desk when I checked in. Not only was she incredibly pleasant when my daughter and I checked in, but she remembered our name several hours later when we came back from dinner. The hotel is clean and fairly updated. But it’s the staff like Courtney at the front desk and Wendy at the breakfast coffee bar who made our stay memorable.

I’m writing to express our deep disappointment with a recent stay at the Spartanburg Marriott. As a loyal Platinum member, we had much higher expectations, especially during what turned out to be an extremely difficult time for our family. To begin with, my husband mistakenly provided an expired credit card for our prepaid reservation. Instead of contacting us to update the payment method, which would have been a reasonable courtesy, particularly for a Platinum member, the front desk canceled our reservation. We were then told to rebook at a new rate and assured the original prepaid rate would be honored. Unfortunately, this promise was not fulfilled, resulting in an additional cost of approximately $600. During our stay, we experienced several disruptions and inconveniences. One early morning around 5 AM, the fire alarm went off 11 times, forcing all guests to evacuate. The alarm went off again the following afternoon. Additionally, the elevators were not working one day, requiring us to walk down six flights of stairs. Communication from the hotel was also lacking. We never received a welcome email, nor were we informed that the M club would be closed over the weekend. Furthermore, none of the on-site dining options – – the restaurant, Starbucks, or the bar – – were open in the afternoon, leaving us with no convenient options after returning from long and emotionally draining days. To add to the disappointment, the pool was closed,. It does not open until Memorial Day. That said, we did want to recognize a few individuals who made a positive impact. Some front desk staff were incredibly kind (giving us a room upgrade for being Platinum and recognizing our situation), helpful, and understanding during what was a stressful time for us. In particular, Tea, an employee at the bar, went above and beyond to care for our family. Her compassion and service stood out during a time of personal loss, as our sister passed away during this trip. While we appreciate the hospitality shown by a few staff members, the overall experience was far below what we expect from a Marriott property – – especially as a Platinum member. We hope you will take this feedback seriously and consider measures to prevent other guests from facing similar issues in the future.

I think the hotel overall is very clean, very comfortable and very friendly. It's one of the nicest hotels I have been to. thanks

Very nice hotel, and stay. Easy parking and big outdoor pool is very nice. Located downtown and close to many places to eat, shop, and experience Spartanburg!