WoodSpring Suites Reno Sparks

Convenient location: Proximity to essential amenities and accessibility via major roads.(based on 1 review)

We have been here before and have stayed for occasional nights and for extended periods to when working. The PROS : there are two girls on reception that are always pleasant and professional. they are attentive to guests. Thankyou Dizie and Ginette. They are the ONLY reason for the 2-star rating. Very handy location right off I80 with easy access to Reno and the surrounding areas CONS : Upon arrival you are told "no smoking, **** or vaping in the rooms". The constant pot smell is horrendous. It is a constant. No enforcement on something which is dictated to you at checkin. Noise. The door slamming is ridiculous. Even during the middle of the night. You would assume that the door closers would have some form of adjustment to allow the door to close properly without the jarring crash that shudders the entire floor. Parking. lines are not clear and nobody cares. People just park how they want with no repercussions and if the hotel is fully booked you cannot reasonably expect to find a space after 9pm. No vehicle monitoring not even for safety purposes, like license plate, make, model or anything. with no patrols and the homeless camp literally just up the hill by the hotel you just dont feel your car is safe. Rooms. Nothing is really maintained to any standard. Yes they are cleaned but it seems that they either dont have enough cleaners or cleaners that are very thorough. One in particular is brash and seems to be constantly on her phone arguing with her , I assume, boyfriend, rather than cleaning. Another is sullen and moody and will just plain ignore you. Our last, and final, stay there was no hot water it was lukewarm at best. We were told it was being fixed but in the weeks we stayed it never improved. Management. The shutter at reception is always closed when he is there. If you have any needs you have to dial from the phone in the lobby and then youre treated like youve interupted him from saving the world. Rude. Does not treat the staff with much respect either. We cant see returning here again without changes to in-house protocols and managment which is a shame because it was such a great place a few years ago.