Guest User
October 21, 2024
Myself and Dr Peters and our 10 month baby, stayed in the hotel apparently in there luxury top executive family suite @ £86 a night, (it’s better known as faulty towers and been on 4 in a bed and looking and reading about I see why), No running cold water at all!! The water was undrinkable as the cold tap was running warm water at all times, shower also had same issues even more so, (room 18) the shower was far too hot, very little way to cool the water down in the mixer shower, one towel for a family of 3!! (no consideration, bad management, smelt old and unpleasant). Very cold rooms (very tight on the heating, they had full control over the heating at night), letting you freeze in winter, you have no thermostat control in your room, it was miserably & cold and our baby was very cold are were we too, noisy guests and very thin walls, heard everything, writing this review at 4am, I’m very angry indeed, when our baby woke up cold crying and I can clearly see why. We are not impressed at all. They hotel has single glazed windows you hear all the traffic going pass on the road like jet engines!! (VERY LOUD, ALL NIGHT LONG) unrested and worst hotel we have ever experienced in our lives. We can’t wait to leave and decided to book another hotel on the way back home as we are all exhausted and tired from this place and unable travel as we so tired. A tent would have been warmer in a garden. Avoid at all cost, not clever. No point in complaining as literally they won’t do nothing, place needs closing down. It’s just a money making pit with no customer satisfaction, any excuses I’d love a full refund that’s not going to happen and I really would tell others please don’t go here!!