Spa Hotels in Yuma

I stayed at this hotel on January 29, 2022. We came for one day only and always try to reserve the room with the in room hot tub, which is one of the most expensive and difficult to get. The room was in HORRIBLE condition. The mattress looked like someone was murdered on it and they tried to bleach it out. The hot tub area was in terrible disrepair. (I have pictures of all of it). I found a bug in my bed, cracked lamp shades, etc. After seeing the room in this bad of shape, I decided to pull the sheets and was mortified by what I saw! Please understand, I work in the hotel industry and try never to complain too harshly. I have stayed at this property many times and have been loyal over the years. I was asked to send the photos to the manager, and she would contact me in the morning. Id did....she never did. Now I will be posting the photos on Yelp and Trip advisor, and I promise you It will not look good for the property, I know that I would never stay there if I saw these images. If you look at my history, I have been VERY loyal to Best Western over many years, you will also notice how my stays have declined over this past year. This is not how I would think a Diamond customer, or any customer for that reason should be treated.

The desk clerk was extremely friendly and informative. She made checking in a wonderful experience. We needed a TV guide and HDMI cord, and she got them to our room very quickly. We had breakfast at the hotel, and the food was good and hot. I appreciated the gloves there, as well as the masks. It let me know that COVID precautions were being addressed. I also had dinner at the hotel. My food was delicious, and Steven was an excellent wait person He was personable, cheerful, and got our food to us promptly. Even the housekeeping staff, said hello as they passed, and offered items that made our stay better. My overall impression of the hotel was impressive.

Highly recommend this property! We have stayed multiple times, and every stay has been wonderful. Staff are professional and welcoming, the rooms are clean and comfortable, and the a/c is ice cold! We can't speak for the pool, as we never use it, but it looks clean and refreshing in the AZ heat!

Arrived at 825pm. Desk clerk, Noel, was truly a customer service professional. He greeted us promptly, took care of all of the check in details with efficiency and a pleasant demeanor. He was quick to provide, when asked, information on local eateries that would have healthier than deep fried fare. When our food was assisted us with utensils for the meal, all the while maintaining the same calm professionalism that was, pre-corona, a mark of a great lodging facility. The lobby was clean and well appointed. The room was clean, carpet in good shape, mattress firm but not uncomfortably so, and the bathroom was clean and had no corner crud and no hard water buildup. This is a worthwhile place to consider staying. First time in Yuma, will put this on the list of places to stay for future trips.