Spa Hotels in Santa Cruz

Never had to write this bad of a review. Terrible experience for the what I spent on. First front reception impression was bad. 2 receptionists, one on the phone helping a lady with an issue. She seemed very stressed. The gentleman helping the rest of us making a line. When it was my turn, my card wouldnt go through. When the lady receptionist was done with the call she seemed like she was about to get a mental breakdown. He then decided to try my card on her side and was successfully processed. He didn’t explain or gave me any instructions about the key. Key needed to work the elevators and power in the rooms I had to figure it out on my own. He Didn’t offer or explained parking, I went back after we unloaded our stuff drove around and found out there was no place to park. The receptionist pretty much just processed my card. I stayed 3 nights and no one went into my room to take trash or pick up the dirty towels. Only thing they did was put a set of clean towels the night before my check out day and that’s about it. I was given an accessible room. I did not ask for one. A light on a night stand were unplugged. Found multiple lotto tickets inside the pull out bed. Toilet paper handle was broken. By the way…..what kind of bar closes at 8? The bartender didn’t seem professional or welcoming. When checking out I was asked how I wanted my receipt. On paper or email. I told her I rather get an email. I checked out around 8am and it’s 435pm and I haven’t received my email. The only people I will say were amazing at their job were the valet guys. They were friendly, helpful and did their job.

Cute hotel, gives off a nice modern/fun vibe with the entrance and lobby. I only did a quick overnight stay so didn’t get to check out the amenities. My room was clean and comfortable. Wasn’t a big fan of the only natural light/window being the full entrance wall which anyone can walk by and look right in, so had to keep the curtain shut the whole time. I’d stay here again to check everything out, hopefully wouldn’t be put back on the first floor.

they doubled charged me for the hotel. it took them 4 days to refund my money. it was a nice area but it wasnt what i exspected.

The hotel is on the side of the road, very good to find, but the row of rooms we live in is still very quiet, the room is also very large, has its own parking lot, it is very convenient for self-driving, the price is relative to Large hotel chains are also very cost-effective

The breakfast is good, but you can do it yourself and eat well. The food in this type of hotel in the United States is similar. The sanitary conditions are also similar. There is a big public hot tub here, which reminds me of a science fiction film, you can try it if you like it! Bring a swimsuit.