Morningstar Buoy Haus Beach Resort at Frenchman's Reef, Autograph Collection

Great resort, location on the water staff very friendly.

This booking is a total rip-off from the beginning to end. 1.Make sure you have free cancelation because you will surely use it. 2. Just know that there are extensive hidden fees including paying for paddle boarding, scuba diving, etc whether you use them or not all guest are required to pay at the end amongst other things. 3.Customer Service was horrific from beginning to end starting with long check in wait times without any acknowledgement also don't expect them to initially fill you in on the astronomical fees that they tack on in the end.Also, upon finding out they placed me on a ground level floor facing all the foot traffic opposite of any ocean or scenic views, I was promised a room change the following day which never happened for the duration of my stay. 4. Room service surprisingly came to my room at 8pm inquiring about service which was bizarre. 5.Food is insanely expensive including room servic delivery. I paid almost $50 for a small sized pizza at the low end restaurant.Free Breakfast which was listed upon booking as well as on my receipt was anything but free so be where.They told me upon checkout it is only $80 but there is nowhere stating that information. One hostess at Salt shack told me it would would be a 20minute wait for breakfast or I can try a buffet upstairs but after walking in the hotsun upstairs there was no buffet or restaurant and so the 20 minute wait continued. 6.Overall hiddeen fees were were astronomical.This is a 2star rating at best.i hate that I chose this place for my stay it was a total rip off!

Salk shack was overpriced. Paid 9 dollars for a water that wasn’t on the menu. Burger was overcooked and honestly tasted like warmed up Burger King. Took 40 minutes to get our food. Had to ask the host for more chips we got them 20 mins later after our food. Asked for the check and waited 20 more minutes. My experience was an all around sh*t show to say the least wasted 2 hours of my trip. Don’t come here. Shany ******

My husband and I are currently staying at The Buoy House (St.Thomas VI). We are celebrating our 25th wedding anniversary ❤️. We couldn't have chosen a more beautiful place (and we've seen some beautiful places). The staff is wonderful...so far I would love to thank Wendy (pool manager). He has made our time here so special! We never wanted for anything, a thank you to Davis as well...he keeps my husband hydrated! Cecil gave us some off property recommendations, for fun. Karimah set us up with a complementary pool cabana to celebrate our big day, thank you!! Knema sent lovely treats to our room, that we enjoyed after a long glorious day in the sun. We've had meals at both the Buoy House and the Westin...everything was amazing, even our meals by the pool! I'm looking forward to what the next 3 days will bring! Also, a big shout out to the Housekeepers and attendents! Our room is always made up clean and fresh and are provided anything we ask for! My husband and I enjoyed the beach for the first time yesterday, and it was awesome! The waves from Erin were a little too big for us until then. We will definitely be returning, the Bonvoy app has yet to release this week next year...if they had, we would already be booked! Thanks BH staff for making this trip amazing! 💗 The Wolcotts

Karimah Meade (assistant front desk manager and Quanesha at the Sea Salt Shack was amazing Both have great personalities and give professional service Kudos to both of them

We came to Buoy Haus right after the hurricane, and the staff really made the best of a tough situation. The beach was closed the first few days, but the pool team took great care of us. Wendy, the pool supervisor, who went above and beyond to make sure our 8-month-old had shade and space to nap comfortably. By midweek, the seaweed was being cleaned up and people were back in the water, though a lot of the beach had been washed away and there’s now a steep drop-off to the shoreline. The staff is clearly working hard to get everything back to normal. Only downsides for me were that the treadmills were out of order and the water filtration system hadn’t been replaced yet—I ended up using the gym at the neighboring property instead. Overall, it’s a small, intimate spot with great staff who really care about guests. Once the beach fully recovers, it’ll be even better.