Morningstar Buoy Haus Beach Resort at Frenchman's Reef, Autograph Collection

Great resort, location on the water staff very friendly.

This booking is a total rip-off from the beginning to end. 1.Make sure you have free cancelation because you will surely use it. 2. Just know that there are extensive hidden fees including paying for paddle boarding, scuba diving, etc whether you use them or not all guest are required to pay at the end amongst other things. 3.Customer Service was horrific from beginning to end starting with long check in wait times without any acknowledgement also don't expect them to initially fill you in on the astronomical fees that they tack on in the end.Also, upon finding out they placed me on a ground level floor facing all the foot traffic opposite of any ocean or scenic views, I was promised a room change the following day which never happened for the duration of my stay. 4. Room service surprisingly came to my room at 8pm inquiring about service which was bizarre. 5.Food is insanely expensive including room servic delivery. I paid almost $50 for a small sized pizza at the low end restaurant.Free Breakfast which was listed upon booking as well as on my receipt was anything but free so be where.They told me upon checkout it is only $80 but there is nowhere stating that information. One hostess at Salt shack told me it would would be a 20minute wait for breakfast or I can try a buffet upstairs but after walking in the hotsun upstairs there was no buffet or restaurant and so the 20 minute wait continued. 6.Overall hiddeen fees were were astronomical.This is a 2star rating at best.i hate that I chose this place for my stay it was a total rip off!

The pool supervisor, Wendy was amazing!!! Very attentive and made sure we had everything we needed!!! Thanks so much!!

On Monday, July 28th and Tuesday, July 29th, our overall pool experience was fantastic thanks to the great care of the pool supervisor, Wendy. He made sure that our needs were covered, whether it be from food and drinks to keeping the iguanas at bay. If you come down early, you can request specific chairs and Wendy will make sure that you get them, that they have towels covered and that they are reserved for you.

Our lunch at the Buoy House was delicious and the service was great! Shandy was so kind and helpful. The ocean view was spectacular!

Shany is such a sweet pie i love her she was so sweet and so helpful and very extremely funny give her a pay raise! please!!!