Residence Inn Pinehurst Southern Pines

I hadn’t stayed in a Residence Inn for a long time. The hotel was ok, nothing overly impressive. They were clean. We got put in a handicap room which we didn’t need so the bathroom setup was not the best. The breakfast was good and the area to sit was nice.

Pleasant and clean

I was disappointed in the stay overall. When I first arrived, I thought it may be an older hotel.however this morning I got to make my morning tea and saw three roaches, I killed them and decided to check out early because I don’t have roaches at home and I don’t want to take any home. After my shower I am packing up and see another two roaches. I was able to kill one of them but not the other. I go down to the receptionist who inquired about my stay. I tell her that my stay not good because there were roaches in my room. Her response ok, I’ll amend your reservation. Oh my goodness, is that the best response. I explained that this the first time I've had roaches in my room. She again acted nonchalantly about what I said. She continued with would you like a printed receipt.