Guest User
October 11, 2024
After driving 5 hours through the Eastern Cape to this '4 STAR' resort the staff weren't the most welcoming. There was NO PORTER to help with luggage?? I stayed at the WILD COAST SUN (3 STAR) the week before and the staff were much friendlier and they had a very attentive porter. When booking on special requests I asked for a bed to be set up for my son - this wasn't done until I reminded them. The staff brought a mattress and bedding, left it in the room in front of me and left without making up the bed; this they left to us. Can't charge leisure equipment at their entertainment centre to the room - HAVE to pay by actual CARD. We were also roomed directly above the conference centre where a wedding was on in the afternoon - which was fine as the party ended at 5ish. BUT at 23h30 - 01h00 in the morning staff were busy removing chairs and loading decor onto a trailer, NOISILY. They seemingly also couldn't open the trailer door lock, so decided to hammer it open (metal on metal). Woke the whole family including 4 year old who then didn't get back to sleep for 2 hours. The best staff the entire stay was the TRAINEE at breakfast. My suggestion is to stay at the WILD COAST SUN - less stars but better service and experience.