Home2 Suites by Hilton Memphis - Southaven

Stayed here during a family reunion. The pros: Most of the staff was nice at the front desk . The breakfast was decent. Location is great, it is in the center of many stores for shopping and tons of places to chose from to eat. Was able to check in early. Rooms were large. Bed was comfortable and the sheets were clean...the only thing that was clean. The cons: The air conditioning in the common areas didnt work, or was just turned off. The lobby, elevators, hallway, everywhere but our room was HOT. It was scorching outside, and was just as hot inside! It was DIRTY! Unbelievably Dirty...Everywhere! The common areas...dirty The elevaters and the area around the elevators...dirty The ceiling on the 4th floor, you can tell there had been a leak at some point, it was patched up horribly. Well it must have started leaking again, and the patchwork started falling down. They put a big garbage can under it, full of trash I might add, and a wet floor sign at the area. They never cleaned up the ceiling pieces that fell to the floor all weekend or got rid of the trash. Just nasty. So everytime we left or came to our room, the first thing we saw was trash and a mess on the floor. The carpet in the hall.... when we rounded the corner, I wanted to leave. It has never been cleaned since it has open. With the heat and the carpet being so dirty, the hall was "stank". The room was NOT clean. I had to deep clean. So glad I always bring cleaning supplies when I travel. I had to clean EVERYTHING in that room. Every surface, counter tops, front of cabinets, inside drawers, handls, lamps, bathroon walls, even the window was so dirty. It was a huge picture window, I couldnt stand looking at it so filthy, so I had to clean it. It looked like it was never cleaned...like ever! The last place I clean is the bathroom. When went to turn on the water in the tub, the handle and plate just fell off in my hand. That thing was just stuck up there. There is no way if the tub was ever cleaned, they didnt know about it. Just shamefull. I told the front desk, she was very nice and apologetic about the situation and offered to move us. But there was no way I was moving and would have to do all of that cleaning again. Paid close to 400 dollars for 2 nights to stay here. Was not worth it. If our whole family for the reunion was staying here we would have left. DO NOT STAY HERE.

This place is absolutely disgusting! There was mold all in our bathroom! When we told the front desk she just laughed! It was not clean at all!

Chose this hotel because most hotels by Hilton are usually well maintained and clean. This hotel was dirty and not maintained. Bathroom trim was damaged, entry floor had multiple cracked tiles and there was mold around the toilet. Breakfast was good, room was clean.

The front desk customer service was great once we arrived.My family and I enjoyed the indoor pool. Clean rooms, breakfast was on time and a great area to stay. We truly enjoyed being near the Mall 😊 💓💓

This property was really great as far as staff and cleanliness, however, we did run into a few problems like the elevator had stopped working for a few hours and the key card wasn’t working. The staff was super helpful in understanding and accommodated us with another wheelchair accessible room on the first floor. Would highly recommend someone stay here.

The staff was very pleasant