Holiday Inn Southaven Central - Memphis

The hotel was in a great location. There were plenty of restaurants and shopping places. The young man that checked us in was very pleasant and friendly. I did not eat at the hotel because the breakfast was very pricey, and I travelled with several people so I couldn't afford to pay that price for everyone. I have always stayed at Holiday Inn and never had to pay for breakfast. The room was nice but the person in the room either in front of me or behind smoked all night. I coughed and sneezed because of the cigarette smoking. I tried to cover my head, lay on the other end of the bed but it didn't help. I left with a very sore throat. When checking out the young lady at the front desk was not so friendly, she was working on something on the computer and kept her head down for a long time before she finally asked could she assist me. She never asked me about my stay. I had questions about my bills that was not explained before I booked the hotel, she did explain to me the various charges although, I totally disagreed with them.

I had my family reunion here this past weekend. The entire staff was excellent, especially the sales team. Both Pamela and Zykea were extremely helpful and exemplified outstanding customer service. They listened to and met all of the needs that I expressed and made my family reunion very memorable. The other hotel staff from the front desk, to housekeeping and other staff members showed us the same great service and hospitality. I would most definitely have future family reunions at this hotel.

Awesome ,accommodating staff. Stay is always great. Always come back when in the area. Food is good, always welcoming upon entrance. Room clean and located in a great area . Everything you need is close by and not far from the airport. Will be back.

Cleanliness, staff was amazingly nice.

I had booked a suite for one night. Got to the property and was given a standard room with no explanation why or without any monetary relief.