GGuest UserI had stayed in this hotel many moons ago when it was part of the to Marriott group, I understand it is now Ellite /Britannia hotels and there is nothing ellite about it. Check in time is 4 pm, and checkout 10 am, that gives six hours to clean and turn around the vacated rooms, So you would expect them to be absolutely spotless, room was clean enough, it smelled of smoking but went, when the windows opened, few hairs in the bath tub, the wooden cabinets smelled musty and dust on lamps, but the bed was clean and so was the bedding. On check-in I didnât realise it was 4pm, I assumed it would be 2 pm or 3 pm at the latest. I asked if any of the rooms were serviced so I could check in early, I was told there were lots of rooms ready but you have to pay ÂŁ20 extra to check-in early regardless of the fact they ready, I was due to be at a wedding at 5 pm, I had to accept the ÂŁ20 payment, I was not impressed as this took my one night stay in this hotel to ÂŁ189 for the night. In comparison I could get a one night stay in the Park Plaza, Waterloo for the same price in London! This hotel is not worth that much a night. The hotel was like a maze and had to go upstairs along creaky corridors carrying a suitcase case up more stairs with no accessibility by lift to my room (room 657) Room had the very basics cheap nasty shampoo, A few sachets of tea and coffee, towels but no bottled water. At night I could hear a few guests from other rooms, it didnât disturb me. The pool is absolute mess, it had a pipe going from the hot water tap into the pool, which I burnt my bottom on and my husband burned his thumb, I can only assume the heater doesnât work so itâs the only way theyâve got to heat the pool, The water didnât look very good I wonder if the filter was working? In photographs on booking.com their shows a Jacuzzi, there isnât one! there hasnât been a working for more than 10 months, and the broken one has now been removed altogether, I think itâs very misleading. I donât like to book a hotel without a pool and a Jacuzzi, I like to relax why Iâm away from home. The pool look too scary to go into, and there was no Jacuzzi! Breakfast wasnât too bad, Choice of cereals, fruit juices and cooked breakfast, no croissants or pastries. Coffee was horrible. Breakfast is advertised until 10am but they closed and locked the doors at 9:58, I only made it with 10 minutes to spare, it wasnât explained me that breakfast actually ended at 10. I would assume people could still go for breakfast at 10 and still have time to sit down and eat, this is not the case! Would I stay here again absolutely not! it is probably a ÂŁ50 a night budget hotel in the middle of nowhere unless you are playing golf I really wouldnât bother. Disappointed that booking.com gives this hotel four stars.
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