Punthill South Yarra Grand

Very conveniently situated beside a train station and tramt stop with abundant shopping and dining. A short walk away. My apartment clearly had not been clean thoroughly with food left in the fridge from a previous guest and bed sheets were not tucked in properly. Apartment looked dark and gloomy due to the colors of the carpet and Furniture with numerous scuff marks on the white walls. Maintenance needs some serious attention.

Well equipped with washing machine and DRYER(!!!) in the room. Excellent service and view from balcony.

Terrible experience. Regretted my choice to try out Punthill. 1)staffed hours is 9am-8pm. I checked in around 10pm. And encountered below difficulties -there is an intercom to speak w customer service. Intercom is faulty and the receiver volume is extremely soft, could not hear much -the intercom system automatically cuts iff after 1-2min. I have to dial in 4-5 times to speak w different staff to repeat the issues i face. -9-8pm staffed hours does not work for tourists who started itinerary early and return late. Throughout my stay, i did not see a single staff 2)no housekeeping on weekends. 3)No parking facility arranged. The after-hours customer service told me to find my own parking elsewhere. So much for customer service 4)on my second night, upon returning to hotel, my key card was denied access! No entry! I dialed in 4 times to after hours customer service, there was a lady who was totally non-chalent . I recognise her voice as she was equally non-chalant the night before when i dialed in. Luckily, a guy helped me reconfigured my key card. He told me most probably the front line staff did not configure my card properly. 5)one reason i booked punthill is because they have a decent gym. To my alarm, their gym closes at 8pm when their staff knocks off. This is ridiculous. What would it take to have a hotel opens its gym till 11pm, or even 24hours? Are u worried your guests would steal the machines?? Overall, terrible hotel in every way.