Guest User
October 26, 2024
We went to Smuggler's Beach as a RCI exchange. There was a snafu on checkin. I had called the resort same day as I booked to ask for a first floor accommodation, we were booked for a second. It was changed, and as we left the office, I clearly heard some snark through an open window. "I don't know who she talked to. It wasn't me." The room change gave us a less desirable room. A balcony, but no door to access it as the room was smaller than others in the resort, The changed room had a balcony like all the other rooms, but no access, no door. Ridiculous. And lastly, as we were leaving, we were hit up for a $75 "resort fee". For the pool and wifi usage and the daily maid exchange of towels. No guest should have to pay a resort's wifi bill. Or contribute to staff salary. The extra fee should have been listed on RCI's website. And RcI was 'unable to help' as 'we don't control fees the resorts charge."