Horse & Jockey Hotel

Location: Conveniently located near major routes, making it accessible for travelers. A specific mention of proximity to the motorway highlights ease of access.(based on 1 review)

The majority of the staff that work here wouldn’t know what good customer service was if it slapped them in the face. They were so rude and obnoxious which they had no reason to be as there was around 15 of us, so imagine how much business we brought for them

This is a review of the enclosure bar, I recently visited for my birthday and was met with a 15/20 wait at the door which I wouldn’t normally mind (around 7.15) but after 5 minutes I went to the toilet and found 4 tables unoccupied and were not being allocated just in case they got busy for larger groups. Funnily enough when we were leaving 2 of these larger group tables hand only 2 people at them. Once I returned from the toilet we waiting a further 10 minutes and watch these 4 tables just sit there open. Once we were seated by a manager (female, glass. And wearing a polo shirt not like the rest of the floor staff) it was right smack in the middle of the floor which was very open, I asked could we sit at a table to the side (a booth) and was told no they were 2 busy (still 4 other large tables unoccupied at this time and 1 person waiting at the door behind us but ok) so we are sitting waiting to order and a couple (older than us admittedly) we sat at the booth? What was wrong with me and my partner?. The food was lovely even though each course was delivered to the table beside us and one plate was put down and the. Picked back up from the table. To be honest I felt rather offended by this manager by first saying they were too busy (with 4 tables empty and no one waiting) and then to sit a couple at the table even though they were to busy for us to sit there 2 minutes earlier. And it ruined our experience. I have ate here on several occasions and never had an issue, the majority of the staff are lovely but this manager was lack this visit.