Casco Bay Hotel Portland Airport - Maine Mall, Ascend Hotel Collection

From the moment I stepped into the Casco Bay Hotel, I felt like I was being welcomed home. The staff here are genuinely warm, friendly, and truly go above and beyond to make you feel comfortable. Every single person I interacted with — from the front desk to housekeeping — had a smile and a kind word. It didn’t feel like customer service — it felt like hospitality in the truest sense. Now let’s talk about cleanliness — I don’t say this lightly, but I’ve never seen a hotel so spotless. Everything was immaculate — from the lobby to the hallways to my room. The room smelled incredible — fresh, inviting, and relaxing — like it had just been deep cleaned moments before I arrived. I actually fell asleep so easily because the bed was that comfortable and the environment felt that clean and peaceful. I was genuinely impressed. While there’s no pool at the property, it honestly didn’t matter at all. The room was cozy, beautifully designed, and made for the most restful stay. The attention to detail in both cleanliness and customer care far outweighed any amenities they didn’t have. If you're looking for a quiet, welcoming, impeccably clean hotel with staff who make you feel valued, this is the one. I can’t recommend Casco Bay Hotel enough — it’s truly a gem in the Portland area.

The hotel was very clean and very quiet. Their complementary breakfast was nice. A convenient drive to both downtown and to the Airport

This hotel was very clean and comfortable to stay in. Perfect for a weekend trip. The staff was very friendly and helpful. The bathroom was clean and the bed was very comfortable. The location of the hotel is also very convenient right next to the mall and highways. Will definitely be coming back again.

We were on a one night “layover” on our way up to Camden. We loved everything about our stay ~ a clean, comfy room that had everything we needed and was nicely appointed; bathroom was huge and very nice! Breakfast was also wonderful; so many options…something for everyone! One of the things I noticed immediately was how clean this hotel was; employees were emptying trash, wiping things down, refilling breakfast stations/options! And, every employee we interacted with (cleaning staff, front desk, hospitality) was extremely nice, helpful and friendly! Great location as well; close to Portland, shopping mall and Portland Seadogs’ stadium. We will definitely stay here again and look forward to it!