DoubleTree by Hilton Portland

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DoubleTree by Hilton Portland

Name: DoubleTree by Hilton Portland
Address: 363 Maine Mall Rd, South Portland, Maine, 04106, United States, 363 Maine Mall Rd, South Portland, 04106, United States
Price range: From PHP 11,427
Rating: 3.8

363 Maine Mall Rd, South Portland, Maine, 04106, United States

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Highlights

Lots to do

Free parking

Delicious breakfast

Pets welcome

Amenities

Indoor swimming pool

Gym

Public parkingFree

24-hour front desk

Luggage storage

Bar

Restaurant

Taxi booking service

All amenities

Property Description

The DoubleTree by Hilton Portland hotel offers full-service accommodations in a convenient location just off I-95, directly across Maine’s largest mall. Just minutes from the waterfront district and downtown Portland, historic Old Port dining and shopping, and Portland International Jetport (PWM). We offer complimentary airport shuttle. Our guest rooms and suites feature refrigerator, microwave and safes, flat panel TVs, complimentary WiFi and our luxurious Sweet Dreams® bedding. Hotel amenities include a well-equipped fitness center, heated indoor pool and whirlpool, pet-friendly accommodations and room service. Our location means plenty of eateries, cafés and restaurants are nearby. For your convenience, we also offer onsite hotel dining at Nourish, serving freshly prepared American cuisine and regional favorites for breakfast, lunch and dinner. We’re close to large companies such as IDEXX, Unum as well as golf courses and Portland Expo Building. With 13,000 sq. ft. of flexible meeting rooms, pre function space, and a Grand Ballroom we can accommodate Portland business or social events for parties of up to 725. Support services include state-of-the-art connectivity and A/V solutions with 24-hour tech support, a 24-hour business center, creative catering and professional banquet staff. Plan your next meeting, conference, or party at our beautiful hotel in suburban Portland, ME. Our guests enjoy easy access to dozens of attractions, including the shores of Casco Bay and Old Orchard Beach entertainment district, world-famous L.L. Bean and Freeport outlet stores, Portland’s Arts District, historic Portland Head Light Lighthouse, Victoria Mansion, the Maine Narrow Gauge Railroad Co. Museum and Portland’s Shipyard Brewing Company tours. Whether you travel here for business or leisure, our caring hotel staff look forward to welcoming you to Portland with our signature, warm DoubleTree chocolate chip cookie at check-in.

7.6/10

Good

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All 102 reviews

Surroundings

Airport: Portland International Jetport

(3.9 km)

Airport: Auburn/Lewiston Municipal Airport

(53.7 km)

Train: Amtrak Downeaster

(8.4 km)

Train: Cumberland Amtrak Station

(23.9 km)

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Overview

Rooms

Guest Reviews

Services & Amenities

Policies

Executive Floor Junior King Suite

1 King bed and 1 Sofa bed

Has window

Non-smoking

Air conditioning

Private bathroom

Refrigerator

Room Details

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Guest Room With 1 Queen Bed, Bathtub-Mobility / Hearing Accessible

1 Queen bed

Has window

Non-smoking

Air conditioning

Phone amplifier

Blackout curtains

Room Details

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2 Queen Beds Room

2 Queen bed

Has window

Non-smoking

Air conditioning

Private bathroom

Phone amplifier

Room Details

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Room With 1 Queen Bed And Roll-in Shower-Mobility/Hearing Accessible

1 Queen bed

Has window

Non-smoking

Air conditioning

Phone amplifier

Blackout curtains

Room Details

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Premium Floor King Room

1 King bed

Has window

Non-smoking

Air conditioning

Refrigerator

Microwave

Phone amplifier

Room Details

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King Room

1 King bed

Has window

Non-smoking

Air conditioning

Private bathroom

Phone amplifier

Room Details

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Junior King Suite With Sofabed

1 King bed and 1 Sofa bed

Has window

Non-smoking

Air conditioning

Private bathroom

Refrigerator

Room Details

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Guest Reviews

7.6/10

Good

102 reviews

Cleanliness7.6
Amenities7.6
Location7.6
Service7.6

Average for similar properties in South Portland

Most Mentioned

Review summary

Location: The hotel is well-located, with users frequently praising its proximity to key landmarks like the Maine Mall, nearby restaurants, and easy access to transportation options such as shuttle services and short walking distances to Starbucks.

s‍t‍a‍c‍e‍y‍8

August 17, 2024

Facilities: The hotel is relatively old and the elevator is quite bumpy. The room is not soundproof Service: Very bad. There were no slippers in the room. I called room service, but no one answered after ringing for a long time. After calling several times, someone finally answered the call and asked me to wait. After waiting for a long time, there was no follow-up and no one called me back. The service is very poor and the price is not cheap

Original TextTranslation provided by Google

M‍o‍t‍i‍c‍ ‍H‍K

January 12, 2024

good good good good good good good good good good good good good

G‍u‍e‍s‍t‍ ‍U‍s‍e‍r

July 31, 2025

Unfortunately, still mid trip at this hotel with my elderly father. We are over from England visiting family for my birthday and my father is poorly, so moving hotels not an option. He has been dedicated Hilton diamond member for years. Normally it's brilliant at Hilton. This stay is almost a comedy of errors. There's so many, I'll need to do another review after I've recovered from our morning at the ED. The housekeeping is not great, but has improved after speaking to the general manager (who is incredibly nice and helpful, and organised a gift basket after a terrible start to the holiday). The reception staff could not give less of a toss about anything. I'm semi convinced they wouldn't urinate on you, if you were on fire. Every day, any question is met with disdain, disinterest and disrespect. This hotel is not cheap, but the reception staff (not the younger women, but all the others) talk to you like trash for just wanting basic service. The restaurant and bar staff are fantastic and clearly overstretched. Still they try and do everything they can for you. I worked a long time in retail, and I would've thought, the reception staff might try lighten the load of a single bar/restaurant member. But no....they just say that's how it is and 'suck it up' stare at you, like you're a *****, when you waited for ages to get your recently hospitalised father some food...perhaps, they might help? Crazy notion. I am slow to anger, but even I am pushed to my limit now. I'll talk to the general manager again tomorrow. Today is actually my birthday. Couldn't make it up! So, I'll save the controlled outburst for tomorrow....will try salvage some of the evening by avoiding any communication with the front desk.

G‍u‍e‍s‍t‍ ‍U‍s‍e‍r

July 27, 2025

Stayed here 2 nights and will never be back again. First room they gave us , the bathroom was covered with human hair. Second room was dirty and more hair on bathroom floor. 1 elevator was permanently closed and the only other one was off 1 of the nights so my wife and 2 small kids had to walk up and down 5 flights of stairs. Not worth the money and many other great options in town. We will never stay here again

G‍u‍e‍s‍t‍ ‍U‍s‍e‍r

July 26, 2025

No soap in room. Smelled old and musty. Hallway had no AC adding to smell. We paid with points but was shocked to see how much this hotel cost. Very, very dated.

G‍u‍e‍s‍t‍ ‍U‍s‍e‍r

July 17, 2025

Old aged hotel with poor front desk crew and unprofessional housekeeping. Front desk was arrogant and claim to not find my booking info at first place. After find my reservation booked on Hilton official website, she simply gave me room keys without cookies or introduce me to the hotel info or membership benefit. Room seems clean at first but take a closer look and you will see lots of dust on AC machine, on lamps, and espicially on AC air filters. I text them to get it replaced and they confirmed it but never came. I end up clean it using hot water myself. AC is having issue that the fan won't stop. Even if I turn OFF the AC, the fan still does not stop.. Too many issues and I hope the management be more seriously to run the hotel.

N‍i‍c‍k‍ ‍E

July 5, 2025

Our experience was extremely disappointing. We checked into our room and there was no toilet paper. We called requesting toilet paper at 1:00 pm and when we got back at 7:00 pm we had to call again because they never brought it. Had to use the lobby bathroom for the time being. There was also long black hairs on the shower walls, the shower curtain was quite gross, and missed trash in the corner of the room and excessive dirt/dust under the beds. I would not recommend this hotel, especially considering the price. If there is a formal place to file a complain, please advise.

h‍o‍t‍e‍l‍t‍w‍o

June 25, 2025

I stay here regularly for work. The rooms are fine, albeit dated. For some strange reason, they only mounted shampoo and conditioner in the bathtub and it's 50/50 whether the room comes with a standalone body wash pump. Housekeeping is average at best. Each time I'm finding something they missed, such as hair in the bathtub, minor trash in the corner, a desk lamp that doesn't power on, or a single probably used coffee cup at the machine. The Hilton app shows most of the rooms are empty whenever I check in, so it's not like they're too busy. I'm tempted to leave a note under the sheets of the bed I don't sleep in to see if it's still there the next week. I'll come back to this Doubletree since it's one of the cheaper Hiltons and the $30 food and beverage credit goes far at the recently renovated bar/restaurant. There's a breakfast menu but they always run the $14 buffet instead since "it's a busy time."

Services & Amenities

Property Policies

Check-in and Check-out Times

Check-in: After 15:00

Check-out: Before 11:00

Front desk hours: 24/7

If you plan to arrive after 23:00 on your check-in day, contact the property in advance

Child Policies

Children of all ages are welcome at this property.

Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.

Cribs and Extra Beds

Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.

Breakfast

StyleBuffet

Age	Fee
Adult	Buffet:US$12.95 (approx. PHP 753.37) per person

Additional breakfast fees are not included in the total and need to be paid at the property.

Pets

Pets are allowed on requestAdditional charge

Types of pets allowed: dogs, cats

Fee: US$50.00 (approx. PHP 2,908.74) per room per night

Service Animals

Service animals are allowed on request

Age Requirements

The main guest checking in must be at least 18 years old

Paying at the Hotel

Property Description

Opened: 2012
Number of Rooms: 220

Frequently Asked Questions

What is the cancellation policy for DoubleTree by Hilton Portland?

The cancellation policy for DoubleTree by Hilton Portland varies depending on the type of room and booking conditions.

What are the check-in and check-out times at DoubleTree by Hilton Portland?

Standard check-in time at DoubleTree by Hilton Portland is 15:00 and check-out time is 11:00.

What amenities and services are available at DoubleTree by Hilton Portland ?

DoubleTree by Hilton Portland offer top amenities and services include Shuttle service.

Can I bring my pet inside the DoubleTree by Hilton Portland?

Pets are allowed on request at DoubleTree by Hilton Portland. Charges may be applicable.

How far is the DoubleTree by Hilton Portland from the closest airport?

The closest airport is Portland International Jetport, and it is about 9 mins from hotel by car (3.9 km).

About This Property

Nearest Airport	Portland International Jetport
Distance to Airport	3.87KM
Nearest Train Station	Cumberland Amtrak Station
Distance to Train Station	23.92KM
Average Price From	PHP17571
Hotel Star Rating	4