Hampton Inn Portland-Airport

We had a great stay

Was close to food travel areas and shopping clean and swift check in and out

The staff was great, very friendly! The room could have been cleaner but it wasn’t dirty. I would stay again.

Love this place has all the amenities you need

This hotel is unfortunately delabitated and needs good attention or upgrades. The 1 star is for the night shift gentleman who checked us in. He was welcoming and kind. We interacted with 2 front desk staff who were impatient and ineffective. The blind in our room was broken and couldn't be pulled down. I informed the front desk and asked if they could fix this for us. She said she'd inform maintenance, but didn't say anything else. We noticed it wasn't fixed when we came back, so I asked the front desk about when and if it could be fixed. This was a different staff and she said there was no way that the blind would be fixed as there was no maintenance staff that day, and they wouldn't fix it until we checked out. So, I asked if we could switch rooms. She was visibly annoyed at my request, but did look into the possibility. She then informed us that we needed to move out of the room, made sure it was clean before she could check us into a new room. At that point, my husband and I were disappointed and decided to just stay in our room. I am attaching a picture of our "solution" just so we can block some light in the morning. There must also be a shortage of housekeeping staff. Several rooms had their dirty towels and trash outside of their rooms. The floor in one elevator had syrupy spills from the morning and was never cleaned, so multiple sticky footprints blackened with dirt. We've been a traveling family for 20+ years and by and large Hilton clients. I've noticed the quality of services with economy brands under Hilton have deteriated quite significantly after covid and it's very much a hit-or-miss with them these days. I can empathize the stress on staff, so perhaps providing these reviews will help Hilton management to pay more attention.

I usually love Hampton Inns, I can count on consistency and good value. But not the airport Portland, Maine one. Many broke things - from one of the elevators to the juice dispenser. Our room, especially the bathroom, was very dated. In the bathroom the caulking was black in many spots. Not sure if it was mold or dirt. The porcelain toilet was discolored and needed scrubbing. There was only one small garbage can in the room, which quickly filled up. I asked at the front desk for another but never received it. Also asked for the garbage to be cleaned daily and when it wasn't I was given plastic bags to fill up and leave out in the hall. Breakfast items were not as plentiful or wide ranging as other Hamptons, including the one in Ellsworth we just came from (highly recommend that one). Very disappointing stay.