Isla Grand Beach Resort

Great place. We have been the last 3 years. Trip was able to get me a great price.

My husband and I stayed at the hotel for the weekend. We chose this place because it's got a nice location on the beach and a nice lounge with live music we enjoyed. The pool looks really nice at night so we figured it would be great during the day too but we were wrong. When we checked in the room we got with a beach view was at an angle which I thought was weird but ok. I had brought a big suitcase and there was no elevator, I asked for a bottom floor they told me they were all booked. Fine. We got 2 wristbands they said any guests we have would need to get one to be on the property. We figured it would be ok and thought nothing of it. Walking to our room the building looks very old and very worn out. The ice machine in our section was broken and rusted so every time we needed ice, we had to walk super far and down the stairs. There is no microwave in the room. The room was decently clean but you could see dust on the walls so it wasn't really clean and the couch had stains all over it. The hook to hang your bathrobe in the bathroom was broken. It just was not great for the price I paid. The next day, the kids came by to pick us up to go out on the town, they were threatened by security that their car would be towed even in they were there for a bit to wait for us to change so we had to go get them wristbands even though they were not staying or hanging out on the property so we did. Walked a super long way with 3 kids in their 20s and one small one. The front desk said not to worry about the car but they could only give us 2 wristbands and the rest is another $20 each. Ok. Fine. I'm pretty annoyed at this point. So we go out for the day to places away and come back later, my son gets hassled again even with a wristband by the security. They leave for the night and we stayed. The lounge is nice we normally have no issues with the music but this time the keyboard player makes a joke I did not appreciate about marrying a Mexican girl, then he says, oh no I would NEVER do that. That felt a little racist since he was African American. Anyways, they had an after hours bar and the bartender had a bad attitude was totally not friendly or welcoming at all. Just would never stay here again, it's not worth the price for all the hassle and it's not even kept clean there's too much old or beat up furniture. The pool looks nice at night though like I mentioned earlier. They don't have free breakfast or a cocktail hour.

Had a very pleasant stay at this hotel. The entrance and lobby is very beautiful and luxurious. I had a balcony with a sea view which was definitely worth it.

We checked in shortly after 4pm and checked out before 10pm on the same day. The place seemed way more run down than the pictures had shown. We were at the beach, on our first real vacation in years so we were going to make the best of it. At approximately 9:30pm, after shopping at the gift shop, eating at the resort restaurant and then drinking by the pool, we attempted to go to our room and found that we had been locked out. Our key cards no longer worked. We went to the lobby and the night manager immediately accused us of smoking in our room despite the fact that we had only been in the room briefly to change clothes. We had not smoked in the room or even near the room. This accusation was a complete fabrication. The manager informed us that we were being charging $500 for smoking in the room. I thought we were being pranked. We asked the manager to check the video cameras and our credit card receipts to follow our movement within the resort and to verify what we were telling him. He simply refused. He said there was no negotiating or discussions to be had. He told us if we continued he would involve the authorities. We immediately went back to the room, zipped our still packed suit cases up and checked out. Talking to the business office in the following days has been unsuccessful. We were told that it was a “he said/she said” situation and there was nothing they would do. Do not book or stay at this resort. It’s a total money grab scam. I wish I could give less than one star.

Lovely hotel with two nice pools that have rock and waterfall features. Directly on the beach, and our room as a beachfront room, had a wonderful view of The Gulf of Mexico. We enjoyed the tropical drinks available at the outdoor bar. Our room was pleasant and clean. We definitely will return to this hotel.