Gilpin Hotel & Lake House

The spa lodge boasts a range of amenities including steam room, hot tubs, and indoor pool. Guests praised the excellent service and quality meals, while enjoying spacious, comfortable rooms with great sleep quality.

Spent 2 nights in a Garden suite to celebrate my wife’s 60th Birthday. Disappointed with the following: The room was not of 5 star quality by any means and was being charged £585 per night. It was tired , not properly cleaned , carpet stained, dust on the skirting boards, bathroom light in mirror not working , paintwork marked and chipped, furniture all marked and worn, bathroom tired and worn and this is 5* ? . This room we stayed in was called St Sunday Cragg. The room next door called the Sargent Mann was in total contrast having been refurbished and this was the type of room we were expecting! So not a great experience and certainly not of 5 stars! Our other issue was the Source Restaurant where we had booked for the Origin menu. The last dish we sent back as it was barely warm. The replacement was not much better. The pork dish came with a nice piece of trimmed fat. Why would anyone want fat on their plate? Beyond me. Our plates were removed, and we let it be known that we didn’t enjoy the last dish. We had desert but for some reason the petit fours never even arrived! And to add insult to injury the table was never cleaned and we sat amongst a load of crumbs! We brought our issue to Front of House and he discounted the wine and the last main dish from our bill. Also sent a bottle of champagne to our room. Our other issue was the table was never cleaned after each course and sat there with crumbs on the table after the main dish was removed for over 10 minutes. Our wine was poured only once! Whilst Front of house was apologetic and tried to rectify we would have preferred to have enjoyed the whole dining experience without issue especially as it was a very special occasion. We are also at a loss as to why the petit fours didn’t arrive. So our first night was not what we expected and had paid for. We did complain to reception straight away and followed up with the Manager the following day. We did ask if all the Garden suites were the same price to which the Manager confirmed they were, so we asked why our room which was well below standard for a 5 star hotel was the same price as the room next door to which the reply was that room has been refurbished. So if that’s the case why are Gilpin still advertising and charging the room at the same price as a newly refurbished room? Had we not said anything we would still be paying the same price! We can’t comment on the other rooms or the Spa lodges. On the second night we ate at the Spice. Food was good and we enjoyed it much more compared to the Source. The Front of house looked after us giving us a complimentary starter. But as the evening wore on became less attentive. Had to open and pour our own wine. Granted he couldn’t do so at the beginning as we still had another drink to finish. But it was never addressed after then. Our other issue was after finishing our meal we were asked if we wanted to look at the dessert menu to which we replied Yes. We waited… and waited … and wa