The Alder Inn

The Alder Inn is a fairly worn property, but they at least made an effort to make the room nicer with cleaning and pictures and bedspread. Otherwise it is quite basic and overheated in the summer. The disappointing part was that it promised a quiet experience after 9 PM in their advertising, and both nights neither of us could get any sleep. The first night was due to a horrendous plumbing issue in another room, so that at 4:30 A.M. when someone decided to take a shower, it sounded like a truck coming through our room and idling there for a long time. The second night was an issue of men standing right outside our room talking, and even after three attempts to let them know that people were trying to sleep, this continued until 1:20 a.m. when upon the third attempt, they finally moved indoors. We felt fairly threatened by these men who were outside and did not want to confront them face to face after an earlier interaction with one of them slamming on another door with his foot. There’s no one in the office at the property at any time, and I didn’t feel like it was right to call the young manager at that hour of the morning. Sam did kindly try to get a plumber in to attend to the horrific plumbing sounds the next morning and they couldn’t fix it entirely so that was also part of the problem with the second night. If you value a quiet night of sleep, I wouldn’t stay at this place. I was told this was “highly unusual”, which was just not a satisfactory response. Also, we were there to celebrate my friend’s birthday, and it was unhappy to get a present of no sleep, which was sorely needed.

When we arrived at the hotel, we were immediately disappointed by the condition of the property and our room. The room was not clean (soap residue, a leaking bath tap, yellow stains in the bathtub), and there were broken chairs scattered around the exterior. The place looked neglected, as if no one had been there for months. We were allocated a room right next to an area where construction or maintenance work was taking place, which did not feel welcoming at all. The hotel looked nothing like the photos shown on the website, which is why we decided not to stay. We did not use or touch anything in the room and left immediately. I contacted Sue right after we left, but have received no response so far, which we find unprofessional—especially since my husband and I have both worked in the hotel industry for most of our lives. We understand how things work, which is why we didn’t want to leave a negative review right away. I tried to be in contact with the hotel right away. After 15 emails they agreed to a refund on my credit card. Never got the money. Please don't stay here!

Dirty rooms , shower curtain has mold on unit 10. Unit. 19 sheets were dirty. Outside was dirty and nobody was in the office. Only a gentleman names manny calls you. I never stayed here and was not able to reach the manager they just told me he is on vacation . I’m awaiting my refund since I never stayed here and still no answer.

Freindly welcome prompt service Sam was attentive to our needs over all great stay near everything will diffently visit again

Hotel was fine for my purposes, nothing fancy and very barebones.

Stained linen on bed. Bed frame of bed was broken. No ac in room. Loud upstairs. Parking is not designated to your room. No security on site or customer service available if needed.