Marriott's Timber Lodge

Great walue clean

This hotel is the epitome of a major corporation realizing it has a hotel in a prime location, so they know they can get away with treating their guests like garbage. I have never in my life experienced worse service at any hotel or business. It started with belligerent guests shouting profanity in the lobby in front of my very young kids and the staff did nothing about it. Then, the staff repeatedly sent us in the wrong direction because they didn’t know details about their own “resort”. Then, there was the fact that in a four day stay they never once cleaned our room. They claimed we had a do not disturb on our door which is clearly them trying to avoid the work because that was only on during the night. We even were left without toilet paper for days and had to buy our own. Each time we called the front desk you have to wait 30-40 mins on hold to reach anyone. Then when we finally did reach them, they said we could have more towels “for a fee”. But most pronounced was that at every interaction the hotel staff were beyond rude and treated us like they were doing us a favor by allowing us to pay hundred of dollars per night to be there. Be advised - if you are going to have zero hotel “services”‘including having basics like toilet paper and towels - save your money and stay in an Airbnb. Or, our friends stayed at the Hilton (which is actually on the water) and had a great experience. Avoid this hotel at all costs!! You will totally waste your time and money.