Emerald Bay Lodge

Conveniently located near Camp Richardson and Pope Beach, the lodge provides exceptional customer service. Guests enjoyed the comfortable beds and stunning views. However, no disadvantages were mentioned in the reviews.

I would not recommend this hotel. Booked a 1 night stay (called the hotel to place a reservation over the phone as their website's payment processing was broken) on a Saturday for a ski trip weekend, and when I checked in they said they had actually overbooked but had an unfinished suite that was available instead. They treated it as if it was an upgrade since it was bigger, but most of the lights and power adapters were nonfunctional. The worst part was the shower didn't work (no water) - imagine that surprise after a full day of skiing. I brought this up the next morning to the front desk but was told to "wait until the manager is back". I've called twice since then and have been met with constant excuses and no word from the manager yet, 2 weeks after. Clearly, they do not know how to operate a hotel and do not care about the guest experience. I don't say this lightly but do not take the risk of staying at this hotel. Look somewhere else.

This was the worse place I stayed. We stayed for 2 nights and both days no hot water. I let them know and they stated was braker. Never got hot water luckily my daughter was staying next door and used her shower. Did not even offer anyone to look at it, or switch us rooms or anything of reimbursement. Then my daughters bed had a insect in it and her boyfriend got bit. I have proof. Will never stay there again. Our room number was 112 not hot water the whole stay. Room 111 had the bug in the bed.