Somerset Berlian Jakarta Reviews
Somerset Berlian Jakarta
Jl. Permata Berlian No.5, RT.14/RW.2, Grogol Utara, Kec. Kby, Kebayoran Lama, South Jakarta, Jakarta, Special Capital Region of Jakarta, 12210, IndonesiaView Hotel Details
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Somerset Berlian Jakarta Guest Reviews
4/5
Very Good
29 review
Verified reviewsLocation4.0
Amenities3.9
Service4.1
Cleanliness3.9
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All reviews(29)
Positive reviews(18)
Reviews with photos/video(3)
Negative reviews(1)
Abah ndut
Deluxe Three Bedrooms Apartment
Stayed in Jan 2024
Family
12 review
Amazing
Posted on Jan 27, 2024
Came with my family to the 3-bedroom apartment. Customer service was awesome with warmth and polite ethics.
Room was clean. Kitchen utensils were full set.
They facilitate an easy late-check out due to an elderly with us.
Response from Property: Dear Valued Guest, Thank you for taking the time to write us a review, We are very happy to know that you enjoyed your stay with us. Receives a positive response from guests certainly motivates us to further increase our commitment in providing good service. Once again, thank you for your valuable support. From all of us and we look forward to welcoming you again to one of our serviced residences. Yours sincerely
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BB Daddy
Deluxe Two Bedrooms Apartment
Stayed in Jul 2023
Solo travelers
42 review
Posted on Jul 31, 2023
Located within half an hour from places of interest and numerous shopping malls like Grand indonesia and FX Sudirman. Booking grab or gojek rides are convenient.
Service is amazing. I got a free upgrade up to the 3rd bedroom suite as a birthday gift, along with birthday decorations and card. Staff were all very polite and attentive. They went through the trouble to search for and return items I left including food, in the room some 2 hours after I left the premises and checked out. Staff even kept my frozen food deliveries chilled without being asked to.
Amenities and cleanliness need some improvements however with most of the items having seen better days, and seemingly aged.
Breakfast buffet spread was basic. There is a mini mart in the basement which provide limited food stuff emergency items should there be a need.
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Response from Property: Dear Valued Guest, Thank you for taking the time to write us a review, We are very happy to know that you enjoyed your stay with us. Receives a positive response from guests certainly motivates us to further increase our commitment in providing good service. Once again, thank you for your valuable support. From all of us and we look forward to welcoming you again to one of our serviced residences. Yours sincerely Setyono.
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MEHFOOZ ALI
Deluxe Two Bedrooms Apartment
Stayed in Aug 2023
Business travelers
48 review
Very Good
Posted on Sep 3, 2023
Good for stay with big families. Value for money
Response from Property: Dear Valued Guest, Thank you for taking the time to write us a review, We are very happy to know that you enjoyed your stay with us. Receives a positive response from guests certainly motivates us to further increase our commitment in providing good service. Once again, thank you for your valuable support. From all of us and we look forward to welcoming you again to one of our serviced residences. Yours sincerely Setyono
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estrelita desiree
Executive Two Bedrooms Apartment
Stayed in Jun 2024
Family
52 review
Very Good
Posted on Jun 22, 2024
nice n big
Response from Property: Dear Valued Guest, Thank you for taking the time to write us a review, We are very happy to know that you enjoyed your stay with us. Receives a positive response from guests certainly motivates us to further increase our commitment in providing good service. Once again, thank you for your valuable support. From all of us and we look forward to welcoming you again to one of our serviced residences. Yours sincerely Setyono.
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Kais life
Executive Two Bedrooms Apartment
Stayed in Feb 2024
Business travelers
45 review
Outstanding
Posted on Apr 26, 2024
Worth
Response from Property: Dear Mr. Qais Mohammad, Thank you for taking the time to write us a review, We are very happy to know that you enjoyed your stay with us. Receives a positive response from guests certainly motivates us to further increase our commitment in providing good service. Once again, thank you for your valuable support. From all of us and we look forward to welcoming you again to one of our serviced residences. Yours sincerely
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Guest User
Executive Two Bedrooms Apartment
Stayed in Mar 2022
Family
14 review
Outstanding
Posted on Mar 27, 2022
Very good place to have with family
Response from Property: Dear Valued Guest,Thank you for taking the time to write us a review,We are very happy to know that you enjoyed your stay with us. Receives a positive response from guests certainly motivates us to further increase our commitment in providing good service.Once again, thank you for your valuable support.From all of us and we look forward to welcoming you again to one of our serviced residences.Yours sincerely
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Guest User
Deluxe Two Bedrooms Apartment
Stayed in Mar 2024
Family
12 review
Posted on Mar 16, 2024
Apart from the advantage of the large room, everything else is just average. Hygiene is not good either. Having a water dispenser in the room is another plus. I think this is suitable for group travel because the room is large.
Original TextTranslated by Google
Response from Property: Dear Valued Guest, It's a pleasure to have you stay with us. Thank you for sharing your feedback about your stay with us. While we strive to maintain the highest standards of customer satisfaction, monitoring our effectiveness can sometimes be a challenge. We have recorded your observations and recommendations for improvement of the services we provide. Rest assured that I will coordinate this improvement plan with each team member. We will continue to improve our efforts to provide excellent service and products to our guests. Once again, thank you for staying with us. We look forward to welcoming you again, giving us another opportunity to serve you better. Yours sincerely
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Guest User
Executive Two Bedrooms Apartment
Stayed in Feb 2024
Business travelers
8 review
Posted on Mar 16, 2024
The room was large, but it wasn't very clean.
I would like to stay at another hotel next time.
Original TextTranslated by Google
Response from Property: Dear Valued Guest, It's a pleasure to have you stay with us. Thank you for sharing your feedback about your stay with us. While we strive to maintain the highest standards of customer satisfaction, monitoring our effectiveness can sometimes be a challenge. We have recorded your observations and recommendations for improvement of the services we provide. Rest assured that I will coordinate this improvement plan with each team member. We will continue to improve our efforts to provide excellent service and products to our guests. Once again, thank you for staying with us. We look forward to welcoming you again, giving us another opportunity to serve you better. Yours sincerely
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영진
Executive Three Bedrooms Apartment
Stayed in Mar 2023
Business travelers
71 review
Posted on Mar 16, 2023
There are 3 rooms, but if you come as a family👪, this is my personal favorite place. It's been a long time, so don't expect too much
Good value for money
Pool gym sauna and breakfast buffet
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6/15
Response from Property: Dear valued guest, thank you for taking the time to write a review. We are very happy to know that you had a great time with us. A positive response from our guests definitely motivates us to further strengthen our commitment to providing good service. Thank you again for your valuable support. We all look forward to welcoming you again at one of our serviced residences. Yours sincerely Setyono.
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Guest User
Executive Two Bedrooms Apartment
Stayed in May 2023
Business travelers
41 review
Outstanding
Posted on May 27, 2023
Doorman, front desk, cleaning, all staff members greet each other with smiles and say hello! The room is tidy, complete with tableware and toiletries. It's hard to find, and there is a matching washing machine, which is great. You can wash your clothes at any time when you are out of the house. Not bad 😊!
Make a suggestion, redesign the restaurant menu, it is best to have pictures, not all tourists can speak Indonesian! I couldn't understand it at all, so I didn't order and went out to eat.
Original TextTranslated by Google
Response from Property: Dear Guest, Thank you for taking the time to write us a review, we are glad to know that you enjoyed your stay with us. Receiving positive responses from our guests will undoubtedly motivate us to further strengthen our commitment to provide quality service. Thanks again for your valuable support. We all look forward to welcoming you again to our serviced apartments. Sincerely, Setyono
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Bawanhongchengchou
Deluxe Three Bedrooms Apartment
Stayed in Feb 2024
Family
15 review
Outstanding
Posted on Mar 5, 2024
Very good and economical
Original TextTranslated by Google
Response from Property: Dear Valued Guest, Thank you for taking the time to write us a review, We are very happy to know that you enjoyed your stay with us. Receives a positive response from guests certainly motivates us to further increase our commitment in providing good service. Once again, thank you for your valuable support. From all of us and we look forward to welcoming you again to one of our serviced residences. Yours sincerely
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c.k Choi
Deluxe Three Bedrooms Apartment
Stayed in Apr 2022
Solo travelers
2 review
Posted on Apr 18, 2022
Everything was fine except for cockroaches and no chopsticks. Affordable, and effortless. I recommend it without hesitation. You won't regret a visit! Some women
Original TextTranslated by Google
Response from Property: Dear Guest, Thank you for taking the time to write a review. We are very glad that you had a good time. Getting positive feedback from our guests definitely motivates us to further strengthen our efforts to provide good service. Thank you again for your valuable support. We all look forward to welcoming you back to one of our serviced residences.
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damo1989
Stayed in Dec 2024
Business travelers
Outstanding
Posted on Dec 6, 2024
I stay at the hotel around 5 times a year and it has always been a great experience. Large apartments, swimming pool, nice restaurant and value for money. All the staff is kind, helpful, welcoming, especially Yudha, Robby, Cynthia, Prema and Calista who make my stay feel like oje of the homes.
Response from Property: Dear Mr. / Mrs. Damo, thank you for taking time to write us a review. We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Thank you very much for your compliment. your heartfelt words and special mention of our team member (Yudha, Robby, Cynthia, Prema and Calista) will be shared with the General Manager. Your compliments inspire us to continually provide and improve the level of service that guests have come to expect. Once again, thank you for making us as one of your preferred accommodation choices. from all of us at Somerset Berlian Jakarta, we look forward to welcoming you again at any one of our serviced residences. Yours Sincerely, Ade Salman
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mystition
Stayed in Aug 2022
Other
Outstanding
Posted on Aug 5, 2022
Excellent service from all staff right from security and front desk to room service and house keeping. It was a 15 days stay and i loved every bit of it. Though the location is not perfect, but the best thing is that the staff are extremely courteous.
Response from Property: Thank you for writing us a good review, we are glad to hear that our services delivered to you during stay was meet expectations and it will make us keep improving to make sure our services are delivered well to all of the guest. once again, thank you for staying with us and look forward to welcoming you again. sincerely yours,
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Jcjeon
Stayed in Jul 2022
Family
Outstanding
Posted on Jul 16, 2022
Great experierence stay in Somerset Berlian,friendly staff,complete facilities in the room,big swimming pool,large bedroom, you can cook and do laundry also,its very nice to stay for a long periode,good
Response from Property: Thank you for taking time to write us a good review, we are glad to hear that you were having a good experience during stay with us, we will keep our improvements to make sure our services meet our guest expectations. once again, thank you for staying with us and we look forward to welcoming you again. Sincerely yours,
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