Swiss-Belresidences Rasuna Epicentrum

Swiss-Belresidences Rasuna Epicentrum Reviews

Swiss-Belresidences Rasuna Epicentrum

Rasuna Epicentrum, Komplek Jl. Epicentrum Boulevard Tim., Karet, Kecamatan, Setiabudi, South Jakarta, Jakarta, Special Capital Region of Jakarta, 12940, IndonesiaView Hotel Details
Swiss-Belresidences Rasuna Epicentrum
Swiss-Belresidences Rasuna EpicentrumSwiss-Belresidences Rasuna EpicentrumSwiss-Belresidences Rasuna Epicentrum
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Swiss-Belresidences Rasuna Epicentrum Guest Reviews

4/5
Very Good
58 review
Verified reviews
Location4.1
Amenities3.9
Service4.1
Cleanliness3.9
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All reviews(58)
Positive reviews(51)
Reviews with photos/video(21)
Awesome stay(15)
Great service(8)
Great location(7)
Negative reviews(7)
Stella Moss
Deluxe Twin Room
Stayed in Mar 2024
Family
20 review
4.2/5
Very Good
Posted on Apr 1, 2024
A hotel in good location , very central of Jakarta however in my opinion it should be 3* hotel. We didn’t try breakfast there because we can find easier restaurants around the area
Response from Property: Dear Ms. Stella,We are thankful for selecting Swiss-Belresidences Rasuna Epicentrum as your accommodation during your stay in Jakarta.Thank you for taking the time to drop us a review about your experience. Please allow me to express my sincerest apology for the issues you faced during your visit. Please be rest assured that this is not the standard that we have and we are taking this feedback very seriously and it is shared to the entire team for our improvement in the future.Again, we do apologize with your comment and advice that allows us to look into detail area for our review. It all strongly energize all the team of Swiss-Belresidences Rasuna Epicentrum to more improve our product and service. We are looking forward to welcoming you back at Swiss-Belresidences Rasuna Epicentrum. Best regards,Andi AnantoGeneral Manager
TETSUYA
Deluxe Twin Room
Stayed in Jul 2024
Business travelers
26 review
2.0/5
Posted on Jul 10, 2024
I was very disappointed that there were so many ants in the room. When I tried to pick up my bag on the desk, it had ants on it and I couldn't get out for a while to get rid of them. It was a disappointing experience.
Response from Property: Dear Mr. Tetsuya,We are thankful for selecting Swiss-Belresidences Rasuna Epicentrum as your accommodation during your stay in Jakarta.Thank you for taking the time to drop us a review about your experience. Please allow me to express my sincerest apology for the issues you faced during your visit. Please be rest assured that this is not the standard that we have and we are taking this feedback very seriously and it is shared to the entire team for our improvement in the future.Again, we do apologize with your comment and advice that allows us to look into detail area for our review. It all strongly energize all the team of Swiss-Belresidences Rasuna Epicentrum to more improve our product and service. We are looking forward to welcoming you back at Swiss-Belresidences Rasuna Epicentrum. Best regards,Andi AnantoGeneral Manager
Anonymous User
Suite
Stayed in Dec 2023
Family
1 review
2.2/5
Posted on Dec 17, 2023
A lot of complains & showing this hotel is not professional : 1. Ac on my room is not cool, when getting serviced, the freon gas is broken, takes more than an hour until they get back again 2. In the room for 4 people, some amenities are only for 2 people, 3. Breakfast, starts at 6 am, but just the drink is ready, everything else is still either being prepared or dont know what happens. 6.45 it's starting to get more ready, but food is unappetizing, fried chicken looks pale, eggs from the egg station looks messy. Also taste is not good. Potato is still half raw. Most fatal : food said it's roast chicken, but it's beef, unless they find a way to make chicken texture like beef, i think it's wrongly labeled The only good thing about my stay is that the room is spacious for 4 people. Overall, not worth every cent of my stay
Response from Property: Dear Valued Guest,We are thankful for selecting Swiss-Belresidences Rasuna Epicentrum as your accommodation during your stay in Jakarta.Thank you for taking the time to drop us a review about your experience. Please allow me to express my sincerest apology for the issues you faced during your visit. Please be rest assured that this is not the standard that we have and we are taking this feedback very seriously and it is shared to the entire team for our improvement in the future.Again, we do apologize with your comment and advice that allows us to look into detail area for our review. It all strongly energize all the team of Swiss-Belresidences Rasuna Epicentrum to more improve our product and service. We are looking forward to welcoming you back at Swiss-Belresidences Rasuna Epicentrum. Best regards,Andi AnantoGeneral Manager
Adam Jazzlan
Deluxe Queen Room
Stayed in Jun 2024
Solo travelers
1 review
2.2/5
Posted on Jun 10, 2024
1. Went into my floor lobby & it was so hot it felt like an oven 2. My room was so dark there was only 2 lights and it was on the bed no light at all till I had to request for a desk light. 3 the toilets were dirty and old rust peeled off when I sprayed on the floor. Couldn’t even wash it away. So I changed hotel after being there for 3 hours. The reception & staff were nice tho & explained to me bout things.
Response from Property: Dear Mr. Adam,We are thankful for selecting Swiss-Belresidences Rasuna Epicentrum as your accommodation during your stay in Jakarta.Thank you for taking the time to drop us a review about your experience. Please allow me to express my sincerest apology for the issues you faced during your visit. Please be rest assured that this is not the standard that we have and we are taking this feedback very seriously and it is shared to the entire team for our improvement in the future.Again, we do apologize with your comment and advice that allows us to look into detail area for our review. It all strongly energize all the team of Swiss-Belresidences Rasuna Epicentrum to more improve our product and service. We are looking forward to welcoming you back at Swiss-Belresidences Rasuna Epicentrum. Best regards,Andi AnantoGeneral Manager
I.W.
Suite
Stayed in Dec 2023
Family
55 review
2.7/5
Posted on Dec 8, 2023
Have ants all over the place, bathroom is flooded The staff was very kind and willing to help but the hotel installation was not as I expected
Response from Property: Dear Mr/Ms I.W,We are thankful for selecting Swiss-Belresidences Rasuna Epicentrum as your accommodation during your staycation to Jakarta.Thank you for taking the time to drop us a review about your experience. Please allow me to express my sincerest apology for the issues you faced during your visit. Please be rest assured that this is not the standard that we have and we are taking this feedback very seriously and it is shared to the entire team for our improvement in the future.Again, we do apologize with your comment and advice that allows us to look into detail area for our review. It all strongly energize all the team of Swiss-Belresidences Rasuna Epicentrum to more improve our product and service. We are looking forward to welcoming you back at Swiss-Belresidences Rasuna Epicentrum. Best regards,Andi AnantoGeneral Manager
Anonymous User
Deluxe Twin Room
Stayed in Nov 2023
Travel with friends
1 review
4.2/5
Very Good
Posted on Nov 13, 2023
overall good location, next plaza festival shopping mall service is great, but see ants inside room
Response from Property: Dear Valued Guest,Thank you very much for taking the time to post a delightful review on Google and choosing Swiss-Belresidences Rasuna Epicentrum as the accommodation venue in Jakarta.We are enchanted to know that our location which is perfectly located in Jakarta, close to the Golden Triangle – the city’s leading business, commercial and shopping centre; It is also within walking distance of a dazzling array of restaurants and entertainment in Rasuna Epicentrum Complex, has benefited you. Glad to know that you enjoyed stay with us, especially for the facilities.Again, we are glad with your feedback. It all impatiently encourage all the team of Swiss-Belresidences Rasuna Epicentrum to more improve our product and service. Your reference to your colleagues and other potential customers would be highly appreciated. We are looking forward to welcoming you back at Swiss-Belresidences Rasuna Epicentrum.Best regards,Andi AnantoGeneral Manager
Annais andriana
Deluxe Twin Room
Stayed in Oct 2023
Family
2 review
5.0/5
Outstanding
Posted on Jan 1, 2024
Istimewa...suka bgt nginep disni. Semua nya ok bgt Kamar view dan fasilitas resto swiming pool nya mantap Next nginep lg di sini Makin bersinar swiss bel residence💕😍
Response from Property: Dear Ms. Annais Andriana,Thank you very much for staying at Swiss-Belresidences Rasuna Epicentrum as your accomodation during your staycation to Jakarta.We are honestly excited with your feedback about our room cleanliness & spotlessness, our lots of food variety and delicious breakfast, also our facilities. Swiss-Belresidences Rasuna Epicentrum is truly happy that you enjoy our beautifully picturesque swimming pool and the view of Jakarta skyscrapers. Again, we are more than happy with your comment, it all enthusiastically stimulate all the team of Swiss-Belresidences Rasuna Epicentrum to more enrich our product and service. Your recommendation to your relatives and other potential customers shows that you appreciate our sincere service. We are looking forward to welcoming you back at Swiss-Belresidences Rasuna Epicentrum.Best regards,Andi AnantoGeneral Manager
agus
Deluxe Twin Room
Stayed in May 2024
Business travelers
2 review
4.2/5
Very Good
Posted on May 31, 2024
Hotel is located in strategic location , Breakfast are Ok and room are spacious
Response from Property: Dear Mr. Agus,We highly appreciate for selecting Swiss-Belresidences Rasuna Epicentrum as your accommodation during your staycation to Jakarta.We are honestly amazed with your feedback about our strategic location and our delicious breakfast with spacious comfortable room. Again, we are more than happy with your comment and advice. It all strongly motivate all the team of Swiss-Belresidences Rasuna Epicentrum to more enrich our product and service. Your reference to your relatives shows that you appreciate our sincere service. We are looking forward to welcoming you back at Swiss-Belresidences Rasuna Epicentrum.Best regards,Andi AnantoGeneral Manager
Dwi Wahyuningrum
Grand Deluxe Room
Stayed in May 2024
Business travelers
39 review
4.7/5
Amazing
Posted on Jun 20, 2024
Clean and tidy as expected, and staff super friendly.
Response from Property: Dear Ms. Diva and Dian,Thank you very much for staying at Swiss-Belresidences Rasuna Epicentrum as your accomodation during your staycation to Jakarta.We are honestly excited with your feedback about our with your feedback about our room cleanliness & spotlessness, as well as our friendly staffs. Again, we are more than happy with your comment, it all enthusiastically stimulate all the team of Swiss-Belresidences Rasuna Epicentrum to more enrich our product and service. Your recommendation to your relatives and other potential customers shows that you appreciate our sincere service. We are looking forward to welcoming you back at Swiss-Belresidences Rasuna Epicentrum.Best regards,Andi AnantoGeneral Manager
Ah Lay
Deluxe Queen Room
Stayed in Oct 2023
Business travelers
204 review
3.7/5
Posted on Oct 24, 2023
Near to office area.
Response from Property: Dear Ah LayThank you very much for taking the time to review your recent stay.We appreciate your valuable feedback as it helps us to continually improve the standard of facilities. Your input has been noted and we on process follow up on that matter.Once again thank you very much for giving us very valuable feedback and we look forward to the opportunity of welcoming you again in the near future.Sincerely,Andi AnantoGeneral Manager
Syazwan Salleh
Grand Deluxe Room
Stayed in Nov 2023
Solo travelers
51 review
5.0/5
Outstanding
Posted on Dec 18, 2023
Given a free upgrade to Suite Room. What else you want to say? Better than a normal stay!
Response from Property: Dear Mr. Syazwan Salleh,We are grateful to you for staying at Swiss-Belresidences Rasuna Epicentrum as your accomodation during your staycation to Jakarta.We are sincerely impressed with your feedback about our treat and we are truly happy that you enjoy your stay with us. It all enthusiastically encourage all the team of Swiss-Belresidences Rasuna Epicentrum to more enhance our product and service. Your endorsement to your relatives and other potential customer would be highly appreciated.We are looking forward to welcoming you back at Swiss-Belresidences Rasuna Epicentrum.Best regards,Andi AnantoGeneral Manager
Lawrence MY
Deluxe Hollywood Twin Room
Stayed in May 2023
Business travelers
27 review
3.2/5
Posted on Jun 3, 2023
The amenities and the facilities within the room need to be properly maintained
Response from Property: Dear Lawrence,Thank you for taking the time to leave us some feedback.First and foremost, please accept our sincere apologies for the shortcomings you experienced during your stay as these were not up to our standards. This review has been shared with the team for immediate improvement including the guest services.I'm sorry to hear our amenities & facilities weren't up to the standard you've come to expect from us. Moreover, we always treat customers feedback as one of way to improve our facilities and service level.We appreciate your valuable feedback as it helps us to continually improve the standard of facilities.We hope to have another opportunity of welcoming you in a more pleasant stay experience.Best regards,Andi AnantoGeneral Manager
Guest User
Deluxe Twin Room
Stayed in Oct 2023
Business travelers
1 review
1.5/5
Posted on Oct 8, 2023
AC SOOOOO NOISY THE BED DEFINITELY HAS MEALY BUGS THE ELECTRICITY IN ROOM WAS OFF 2x DURING MY STAY ENOUGH SAID
Response from Property: Dear Valued Guest,Thank you for choosing to stay at Swiss-Belresidences Rasuna Epicentrum and for sharing your experience during your stay at our hotel.Please accept our apology regarding to the inconvenience which you experienced during your stay. We appreciate your valuable feedback as it helps us to continually improve the standard of facilities. Your input has been noted and we on process follow up on that matter. It would be our greatest pleasure to be able to serve you again for much better experience on upcoming opportunities. Please do let me know if I can be of any further assistance to you.Best regards,Andi AnantoGeneral Manager
Guest User
Deluxe Twin Room
Stayed in Jun 2023
Solo travelers
1 review
4.2/5
Very Good
Posted on Jun 11, 2023
My electricity didn't work when I checked into the room but they fixed it within 10min. I'm ok with this since it's a bugtet option nearby the location I had to be. Pretty cool view from my window
Response from Property: Dear Valued Guest,Thank you for taking the time to leave us some feedback.Glad to know that you enjoyed the stay with us especially for the review. We appreciate your valuable feedback as it helps us to continually improve the standard of facilities. Your input has been noted and we on process follow up on that matter.We sure hope that you would give us another opportunity to welcome you back and show you the improvements made.Sincerely,Andi AnantoGeneral Manager
Jardinia Dian
Suite
Stayed in May 2024
Family
11 review
4.0/5
Very Good
Posted on May 12, 2024
Recomended! Thkyou trip.com
Response from Property: Dear Ms. Dian,We are grateful to you for choosing Swiss-Belresidences Rasuna Epicentrum as your accommodation during your stay to Jakarta.We are honestly amazed with your feedback about hotel. Swiss-Belresidences Rasuna Epicentrum is truly happy that you enjoy your stay with us.Again, we are truly relieved with your response and advice. It all enthusiastically convince all the team of Swiss-Belresidences Rasuna Epicentrum to more enrich our product and service. Your recommendation to your relatives and other potential customers shows that you appreciate our sincere service. We are looking forward to welcoming you back at Swiss-Belresidences Rasuna Epicentrum.Best regards,Andi AnantoGeneral Manager