Somerset Grand Citra Jakarta Reviews

Response from Property: Dear vip78,Thank you for sharing your feedback with us. We truly appreciate your honest comments about your stay. We're glad to hear that you found our staff and service to be good, as we strive to provide a warm and welcoming experience for all our guests.We understand your concerns regarding the condition of the apartment and the availability of power sockets. Your feedback is valuable, and we will certainly take it into consideration as we continue to improve our facilities. Ensuring a comfortable and modern stay for our guests is important to us, and we will review potential updates to enhance the overall experience.We hope to have the opportunity to welcome you back in the future and provide you with an even better stay. If there's anything we can do to assist you further, please feel free to reach out.Best regards,DodiGuest Service Manager

Response from Property: Dear Lia Petalas, Warmest Greetings from Somerset Grand Citra Jakarta... On behalf of the entire team at Somerset Grand Citra Jakarta, we want to express our sincere gratitude for choosing to stay with us. It was a pleasure to have you as our guest, and we trust your experience was nothing short of exception. We recently received your kind words and compliments, and we are truly touched by your positive feedback. It warms our hearts to know that we could contribute to making your stay memorable. Once again, thank you for choosing Somerset Grand Citra Jakarta. We look forward to the opportunity of welcoming you back for another exceptional stays. Yours sincerely, Irvan SIMANJUNTAK | Guest Service Manager

Response from Property: Dear Adam Travels, Warmest Greetings from Somerset Grand Citra Jakarta... On behalf of the entire team at Somerset Grand Citra Jakarta, we want to express our sincere gratitude for choosing to stay with us. It was a pleasure to have you as our guest, and we trust your experience was nothing short of exception. We recently received your kind words and compliments, and we are truly touched by your positive feedback. It warms our hearts to know that we could contribute to making your stay memorable. Once again, thank you for choosing Somerset Grand Citra Jakarta. We look forward to the opportunity of welcoming you back for another exceptional stays. Yours sincerely, Irvan SIMANJUNTAK | Guest Service Manager

Response from Property: Dear Jatupol,Thank you for taking the time to share your feedback and for giving us a review. We’re glad that you stayed with us, but we’re truly sorry to hear about the inconveniences you experienced with the room, kitchen, and bathroom facilities. Your comments are important to us, and we will address these issues with our maintenance and housekeeping teams to ensure improvements are made.We hope to have the opportunity to welcome you back and provide you with a much better experience in the future.Best regards,DodiGuest Service Manager

Response from Property: Dear Nef, Warmest Greetings from Somerset Grand Citra Jakarta... On behalf of the entire team at Somerset Grand Citra Jakarta, we want to express our sincere gratitude for choosing to stay with us. It was a pleasure to have you as our guest, and we trust your experience was nothing short of exception. We recently received your kind words and compliments, and we are truly touched by your positive feedback. It warms our hearts to know that we could contribute to making your stay memorable. Once again, thank you for choosing Somerset Grand Citra Jakarta. We look forward to the opportunity of welcoming you back for another exceptional stays. Yours sincerely, Irvan SIMANJUNTAK | Guest Service Manager

Response from Property: Dear Li Peng Jenny, Warmest Greetings from Somerset Grand Citra Jakarta... On behalf of the entire team at Somerset Grand Citra Jakarta, we want to express our sincere gratitude for choosing to stay with us. It was a pleasure to have you as our guest, and we trust your experience was nothing short of exception. We recently received your kind words and compliments, and we are truly touched by your positive feedback. It warms our hearts to know that we could contribute to making your stay memorable. Once again, thank you for choosing Somerset Grand Citra Jakarta. We look forward to the opportunity of welcoming you back for another exceptional stays. Yours sincerely, Irvan SIMANJUNTAK | Guest Service Manager

Response from Property: Dear Our Valued Guest, Warmest greeting from Somerset Grand Citra Jakarta. Thank you for taking the time to provide us with your review.We truly appreciate your time and effort to share your experience at the Somerset Grand Citra Jakarta through Guest Survey Satisfaction. Our apologies for having not been able to deliver up to your expectations, especially of your stay experience is not meet with your expectation and it was impacted to your unpleasant stay. Please rest assured that we have escalated and coordinated with the team management and all related department concerns as well of your valuable feedback, and to take necessary action to avoid the same issues happening again in the future. Once again, thank you very much for your feedback and we do hope to welcome you back again in our property in the future. With warmest regards, Erick Pradiana

Response from Property: Dear Sir/Madame,Warmest greeting from Somerset Grand Citra Jakarta.Thank you for staying with us on your recent trip to Jakarta.We truly appreciate your time and effort to share your experience at the Somerset Grand Citra Jakarta.Our apologies for having not been able to deliver up to your expectations, especially of your stay experience are not meet with your experience and it was impacted to your unpleasant stay, we were escalated and coordinate with the team management and all related department concern as well of your valuable feedback, and to take necessary action to avoid same issues happened again in the future. It is our mission and pride to ensure that every guest experiences an effortless and most enjoyable stay, we much appreciate your open and valuable feedback and are working as a Service Residences to rectify our shortfalls.Thank you once again and looking forward to welcoming you back in the near future.With warmest regards,Dean Pardina VictoryGuest Service Manager

Response from Property: Dear Ms. Nadriyantasya, Warmest greeting from Somerset Grand Citra Jakarta. We truly appreciate your time and effort to share your experience at the Somerset Grand Citra Jakarta. With a mission to ensure every guest experiences an effortless and most enjoyable stay, we take great pride having been able in serving your needs and we are delighted to hear that we have met your expectations. We have shared your feedback with our respective teams in continuing to inspire and motivate all associates to deliver expectational customer service. Your feedback is integral to our ability in continuing to improve our service. Thank you once again, should you need any further assistance please do not hesitate to let us know. With warmest regards, Dean Pardina Victory Guest Service Manager

Response from Property: Dear Mr. Nazry, Warmest greeting from Somerset Grand Citra Jakarta. We truly appreciate your time and effort to share your experience at the Somerset Grand Citra Jakarta. With a mission to ensure every guest experiences an effortless and most enjoyable stay, we take great pride having been able in serving your needs and we are delighted to hear that we have met your expectations. We have shared your feedback with our respective teams in continuing to inspire and motivate all associates to deliver expectational customer service. Your feedback is integral to our ability in continuing to improve our service. Thank you once again, should you need any further assistance please do not hesitate to let us know. With warmest regards, Dean Pardina Victory Guest Service Manager

Response from Property: Dear Mr. Anonymous, Warmest greeting from Somerset Grand Citra Jakarta. We truly appreciate your time and effort to share your experience at the Somerset Grand Citra Jakarta. Our apologies for having not been able to deliver up to your expectations, especially of your stay experience is not meet with expectation and it was impacted to your unpleasant stay, we were escalated and coordinate with the team management and all related department concern as well of your valuable feedback, and to take necessary action to avoid same issues happened again in the future. It is our mission and pride to ensure that every guest experiences an effortless and most enjoyable stay, we much appreciate your open and valuable feedback and are working as a Service Residences to rectify our shortfalls. Thank you once again and looking forward to welcoming you back in the near future. With warmest regards, Dean Pardina Victory

Response from Property: Dear Valuable Guest, Warmest greeting from Somerset Grand Citra Jakarta. We truly appreciate your time and effort to share your experience at the Somerset Grand Citra Jakarta. With a mission to ensure every guest experiences an effortless and most enjoyable stay, we take great pride having been able in serving your needs and we are delighted to hear that we have met your expectations. We have shared your feedback with our respective teams in continuing to inspire and motivate all associates to deliver expectational customer service. Your feedback is integral to our ability in continuing to improve our service. Thank you once again, should you need any further assistance please do not hesitate to let us know. With warmest regards, Dean Pardina Victory Guest Service Manager

Response from Property: Dear Sir/Madam,Thank you for taking the time to share your feedback and for giving us a score! We’re delighted to know that you found the suite comfortable and appreciated the smart air conditioning system as well as the cleanliness and environment of our property.We understand that the spaciousness of the suite might feel overwhelming for a solo traveler, but we hope it provided you with plenty of room to relax. Regarding the furniture, we appreciate your observation and will consider it as we plan for future upgrades to enhance our guests' experiences.Your kind words mean a lot to us, and we’re thrilled that you enjoyed your stay overall. We look forward to welcoming you back soon and hope your next visit will be even more enjoyable!Warm regards,DodiGuest Service Manager