Somerset Grand Citra Jakarta

Somerset Grand Citra Jakarta Reviews

Somerset Grand Citra Jakarta

Ciputra World Jakarta, Jl. Prof. DR. Satrio No.1, RT.5/RW.2, Setiabudi, South Jakarta, Jakarta, Special Capital Region of Jakarta, 12940, IndonesiaView Hotel Details
Somerset Grand Citra Jakarta
Somerset Grand Citra JakartaSomerset Grand Citra JakartaSomerset Grand Citra Jakarta
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Somerset Grand Citra Jakarta Guest Reviews

4.4/5
Very Good
98 review
Verified reviews
Location4.6
Amenities4.2
Service4.5
Cleanliness4.4
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All reviews(98)
Positive reviews(96)
Reviews with photos/video(21)
Awesome stay(17)
Awesome rooms(16)
Large rooms(9)
Convenient for shopping(9)
Near shopping area(8)
Perfect for families(7)
Great service(6)
Negative reviews(2)
Lia Petalas
Deluxe Two Bedroom Apartment
Stayed in Jun 2024
Family
7 review
5.0/5
Outstanding
Posted on Jul 4, 2024
Good for families, the pool is good for adults and kids, the staff were nice and welcoming for the most part. and the room was nicely cleaned, and they had great service with the restaurant and the city view of Jakarta was great 😊
Response from Property: Dear Lia Petalas, Warmest Greetings from Somerset Grand Citra Jakarta... On behalf of the entire team at Somerset Grand Citra Jakarta, we want to express our sincere gratitude for choosing to stay with us. It was a pleasure to have you as our guest, and we trust your experience was nothing short of exception. We recently received your kind words and compliments, and we are truly touched by your positive feedback. It warms our hearts to know that we could contribute to making your stay memorable. Once again, thank you for choosing Somerset Grand Citra Jakarta. We look forward to the opportunity of welcoming you back for another exceptional stays. Yours sincerely, Irvan SIMANJUNTAK | Guest Service Manager
adamtravels
Three-Bedroom Premier
Stayed in Jun 2024
Family
9 review
5.0/5
Outstanding
Posted on Jun 17, 2024
A delightful stay at Somerset Grand Citra Hotel. Located nearby Lotte Mall Jakarta, there was plenty to do and lots of street food to try out as well. Rooms were massive and filled with lots of amenities. Go for the renovated rooms, it’s well worth the upgrade. Would highly recommend!!
Response from Property: Dear Adam Travels, Warmest Greetings from Somerset Grand Citra Jakarta... On behalf of the entire team at Somerset Grand Citra Jakarta, we want to express our sincere gratitude for choosing to stay with us. It was a pleasure to have you as our guest, and we trust your experience was nothing short of exception. We recently received your kind words and compliments, and we are truly touched by your positive feedback. It warms our hearts to know that we could contribute to making your stay memorable. Once again, thank you for choosing Somerset Grand Citra Jakarta. We look forward to the opportunity of welcoming you back for another exceptional stays. Yours sincerely, Irvan SIMANJUNTAK | Guest Service Manager
Jatupol
Deluxe Two Bedroom Apartment
Stayed in Sep 2024
Business travelers
1 review
4.2/5
Very Good
Posted on Sep 5, 2024
Room very old and Kitchen not proper to use. Bathroom toilet does not flood well and hot water not so good
Response from Property: Dear Jatupol,Thank you for taking the time to share your feedback and for giving us a review. We’re glad that you stayed with us, but we’re truly sorry to hear about the inconveniences you experienced with the room, kitchen, and bathroom facilities. Your comments are important to us, and we will address these issues with our maintenance and housekeeping teams to ensure improvements are made.We hope to have the opportunity to welcome you back and provide you with a much better experience in the future.Best regards,DodiGuest Service Manager
Nef
Classic One Bedroom Apartment
Stayed in Aug 2024
Solo travelers
12 review
5.0/5
Outstanding
Posted on Aug 7, 2024
It was really a nice time in this hotel. It has everything like it is your house
Response from Property: Dear Nef, Warmest Greetings from Somerset Grand Citra Jakarta... On behalf of the entire team at Somerset Grand Citra Jakarta, we want to express our sincere gratitude for choosing to stay with us. It was a pleasure to have you as our guest, and we trust your experience was nothing short of exception. We recently received your kind words and compliments, and we are truly touched by your positive feedback. It warms our hearts to know that we could contribute to making your stay memorable. Once again, thank you for choosing Somerset Grand Citra Jakarta. We look forward to the opportunity of welcoming you back for another exceptional stays. Yours sincerely, Irvan SIMANJUNTAK | Guest Service Manager
JKuanli
Premier One Bedroom Apartment
Stayed in Jun 2024
Business travelers
5 review
5.0/5
Outstanding
Posted on Aug 11, 2024
5-minute walk to Lotte Jakarta. Convenient for food and shopping.
Response from Property: Dear Li Peng Jenny, Warmest Greetings from Somerset Grand Citra Jakarta... On behalf of the entire team at Somerset Grand Citra Jakarta, we want to express our sincere gratitude for choosing to stay with us. It was a pleasure to have you as our guest, and we trust your experience was nothing short of exception. We recently received your kind words and compliments, and we are truly touched by your positive feedback. It warms our hearts to know that we could contribute to making your stay memorable. Once again, thank you for choosing Somerset Grand Citra Jakarta. We look forward to the opportunity of welcoming you back for another exceptional stays. Yours sincerely, Irvan SIMANJUNTAK | Guest Service Manager
Guest User
Classic One Bedroom Apartment
Stayed in Jan 2024
Business travelers
9 review
2.2/5
Posted on Feb 1, 2024
Poorly maintained room, mouldy smell, mosquitoes, ... what a bad name for Somerset
Response from Property: Dear Our Valued Guest, Warmest greeting from Somerset Grand Citra Jakarta. Thank you for taking the time to provide us with your review.We truly appreciate your time and effort to share your experience at the Somerset Grand Citra Jakarta through Guest Survey Satisfaction. Our apologies for having not been able to deliver up to your expectations, especially of your stay experience is not meet with your expectation and it was impacted to your unpleasant stay. Please rest assured that we have escalated and coordinated with the team management and all related department concerns as well of your valuable feedback, and to take necessary action to avoid the same issues happening again in the future. Once again, thank you very much for your feedback and we do hope to welcome you back again in our property in the future. With warmest regards, Erick Pradiana
Guest User
Deluxe Two Bedroom Apartment
Stayed in Jan 2023
Family
2 review
3.2/5
Posted on Jan 18, 2023
The amenities of the hotel need to improve, no soundproof and we can't sleep at night because of the noise from the highway.
Response from Property: Dear Sir/Madame,Warmest greeting from Somerset Grand Citra Jakarta.Thank you for staying with us on your recent trip to Jakarta.We truly appreciate your time and effort to share your experience at the Somerset Grand Citra Jakarta.Our apologies for having not been able to deliver up to your expectations, especially of your stay experience are not meet with your experience and it was impacted to your unpleasant stay, we were escalated and coordinate with the team management and all related department concern as well of your valuable feedback, and to take necessary action to avoid same issues happened again in the future. It is our mission and pride to ensure that every guest experiences an effortless and most enjoyable stay, we much appreciate your open and valuable feedback and are working as a Service Residences to rectify our shortfalls.Thank you once again and looking forward to welcoming you back in the near future.With warmest regards,Dean Pardina VictoryGuest Service Manager
Nadriyantasya
Deluxe Two Bedroom Apartment
Stayed in Jan 2024
Family
3 review
5.0/5
Outstanding
Posted on Jan 8, 2024
I love it! The room and facilities. In love!
Response from Property: Dear Ms. Nadriyantasya, Warmest greeting from Somerset Grand Citra Jakarta. We truly appreciate your time and effort to share your experience at the Somerset Grand Citra Jakarta. With a mission to ensure every guest experiences an effortless and most enjoyable stay, we take great pride having been able in serving your needs and we are delighted to hear that we have met your expectations. We have shared your feedback with our respective teams in continuing to inspire and motivate all associates to deliver expectational customer service. Your feedback is integral to our ability in continuing to improve our service. Thank you once again, should you need any further assistance please do not hesitate to let us know. With warmest regards, Dean Pardina Victory Guest Service Manager
Nazry
Premier One Bedroom Apartment
Stayed in Dec 2023
Solo travelers
3 review
4.0/5
Very Good
Posted on Dec 25, 2023
Very good hotel with friendly staff
Response from Property: Dear Mr. Nazry, Warmest greeting from Somerset Grand Citra Jakarta. We truly appreciate your time and effort to share your experience at the Somerset Grand Citra Jakarta. With a mission to ensure every guest experiences an effortless and most enjoyable stay, we take great pride having been able in serving your needs and we are delighted to hear that we have met your expectations. We have shared your feedback with our respective teams in continuing to inspire and motivate all associates to deliver expectational customer service. Your feedback is integral to our ability in continuing to improve our service. Thank you once again, should you need any further assistance please do not hesitate to let us know. With warmest regards, Dean Pardina Victory Guest Service Manager
Kian Jaya
Premier One Bedroom Apartment
Stayed in Apr 2022
Business travelers
27 review
5.0/5
Outstanding
Posted on Apr 15, 2022
Great convenient location next to Lotte Avenue shopping mall and south Jakarta CBD even though this is 30+ years old property, most rooms already renovated, except the old and slow elevators Larger units than other properties nearby, good value for money
Anonymous User
Deluxe Two Bedroom Apartment
Stayed in Dec 2023
Family
6 review
3.7/5
Posted on Jan 14, 2024
Need to improved
Response from Property: Dear Mr. Anonymous, Warmest greeting from Somerset Grand Citra Jakarta. We truly appreciate your time and effort to share your experience at the Somerset Grand Citra Jakarta. Our apologies for having not been able to deliver up to your expectations, especially of your stay experience is not meet with expectation and it was impacted to your unpleasant stay, we were escalated and coordinate with the team management and all related department concern as well of your valuable feedback, and to take necessary action to avoid same issues happened again in the future. It is our mission and pride to ensure that every guest experiences an effortless and most enjoyable stay, we much appreciate your open and valuable feedback and are working as a Service Residences to rectify our shortfalls. Thank you once again and looking forward to welcoming you back in the near future. With warmest regards, Dean Pardina Victory
Menglu
Classic Two-Bedroom
Stayed in May 2023
Family
2 review
4.2/5
Very Good
Posted on Jul 29, 2023
Location good
Response from Property: Dear Valuable Guest, Warmest greeting from Somerset Grand Citra Jakarta. We truly appreciate your time and effort to share your experience at the Somerset Grand Citra Jakarta. With a mission to ensure every guest experiences an effortless and most enjoyable stay, we take great pride having been able in serving your needs and we are delighted to hear that we have met your expectations. We have shared your feedback with our respective teams in continuing to inspire and motivate all associates to deliver expectational customer service. Your feedback is integral to our ability in continuing to improve our service. Thank you once again, should you need any further assistance please do not hesitate to let us know. With warmest regards, Dean Pardina Victory Guest Service Manager
Guest User
Classic One Bedroom Apartment
Stayed in Nov 2024
Business travelers
32 review
4.2/5
Very Good
Posted on Dec 6, 2024
It's a suite, too big for one person... a little scared The furniture is a little old, but the air conditioner is quite smart and can turn on automatically when you enter. Hygiene: very comfortable Environment: I like it very much
Original TextTranslated by Google
Response from Property: Dear Sir/Madam,Thank you for taking the time to share your feedback and for giving us a score! We’re delighted to know that you found the suite comfortable and appreciated the smart air conditioning system as well as the cleanliness and environment of our property.We understand that the spaciousness of the suite might feel overwhelming for a solo traveler, but we hope it provided you with plenty of room to relax. Regarding the furniture, we appreciate your observation and will consider it as we plan for future upgrades to enhance our guests' experiences.Your kind words mean a lot to us, and we’re thrilled that you enjoyed your stay overall. We look forward to welcoming you back soon and hope your next visit will be even more enjoyable!Warm regards,DodiGuest Service Manager
Guest User
Premier One Bedroom Apartment
Stayed in Jul 2024
Business travelers
28 review
4.7/5
Amazing
Posted on Aug 1, 2024
Booked for my boss, I had one room and he had one room, but when we got in, we found it was a two-bedroom room, so we booked one more room... I don't know if it was an upgraded room, but it was quite comfortable, and the location was good, right in the city center, which was ok. The breakfast was just so-so, not too many varieties, not as good as a four-star or five-star hotel of the same price, but Indonesian breakfast is just so-so, not tasty, there's nothing good in Southeast Asia, we ordered too much curry, and we have to go back to China, ah, I want to eat hot pot, I want to eat barbecue...
Original TextTranslated by Google
Response from Property: Dear Valued Guest, Warmest Greetings from Somerset Grand Citra Jakarta... On behalf of the entire team at Somerset Grand Citra Jakarta, we want to express our sincere gratitude for choosing to stay with us. It was a pleasure to have you as our guest, and we trust your experience was nothing short of exception. We recently received your kind words and compliments, and we are truly touched by your positive feedback. It warms our hearts to know that we could contribute to making your stay memorable. Once again, thank you for choosing Somerset Grand Citra Jakarta. We look forward to the opportunity of welcoming you back for another exceptional stays. Yours sincerely, Irvan SIMANJUNTAK | Guest Service Manager
Guest User
Classic One Bedroom Apartment
Stayed in Jun 2024
Business travelers
66 review
3.6/5
Posted on Jun 23, 2024
This is an old long-stay hotel. The rooms are a bit big, but the overall layout is reasonable. The breakfast is average. The location of the hotel is very good, close to restaurants, shopping malls and the Chinese Embassy, ​​but the street side is a bit noisy, so people with light sleep need to pay attention.
Original TextTranslated by Google
Response from Property: Dear Our Valued Guest, Warmest greeting from Somerset Grand Citra Jakarta. Thank you for taking the time to provide us with your review. We truly appreciate your time and effort to share your experience at the Somerset Grand Citra Jakarta through Guest Survey Satisfaction. Our apologies for having not been able to deliver up to your expectations, especially of our facilities is not meet with your expectation and it was impacted to your unpleasant stay. Please rest assured that we have escalated and coordinated with the team management and all related department concerns as well of your valuable feedback and to take a necessary action. Once again, thank you very much for your feedback and we do hope to welcome you back again in our property in the future. With warmest regards, Irvan Simanjuntak [Guest Service Manager]