Spark by Hilton Hershey Near the Park

I enjoyed my stay. When i 1st arrived, i was greeted by a very professional employee named Aryan. He answered all my questions and got me set up with our room. Once in the room, i got a text from him in case i had any questions during my stay. I thought this was great service as i asked when breakfast was the next day and he replied immediately. The next morning, while having breakfast i let Aryan know that there was no more coffee, and he refilled it immediately. You can tell he really cares about his work, it's refreshing to see. Elevator chimes were way too loud. Parking was a problem as i came back from a show at Hershey Stadium and there were only 2 spots left and i had a really difficult time parking my van between pick up trucks. The night receptionist didn't really have an answer for my parking so i spoke to the manager the next day and was told they know it's an issue and they are trying to solve it. The night receptionist did however receive my door dash order for me, which was convenient as i wasn't sure when i was going to get back to the hotel because of parking traffic on the way out of the show.

While the rooms were decent enough, my experience took a turn at breakfast, which I found quite disappointing. Unfortunately, the hotel didn't offer much in terms of activities either. Overall, I probably wouldn't choose to stay here again.

Perfect for all our needs for this trip - breakfast leaves a lot to be desired

Honest staff! Memorable stay Our stay was above and beyond our expectations! Hotel staff was very friendly and helpful. Location is very close to the main attractions. It was modern and clean! I also wanted to add my fiancée left her earrings in our room. We called 4 hrs later to mention we left them. The staff was honest and found them and called us right back!! Thank you so much!! Honest staff and overall a great hotel. We will be back again this summer!!!

Clean but not accommodating We asked for adjoining rooms could not be accommodated. The room was very clean. The room we stayed in must have been above some kind of machinery that kept going on and off all night and kept me up. I was able to hear the people above us walking back and forth all night. Also the elevator dinging loud every time someone got off and on. I asked what time was check out and was 12:00pm. We went out to breakfast and had put our bags in the car but had not handed our cards in or checked out. We planned on coming back till checkout. When we got back at 11:15 our room was already stripped and being cleaned. My daughter said something to the cleaning people about how we had our room till 12. But they just laughed in our face. So she went to the desk but they were no help. We booked there because they said they had a pool. No pool. False advertising.

I would have to say I drove from far, when I arrived we were greeted by a women by the name of Michelle she made us wait for 15mins as she was finishing a transaction but was on her cell phone , we arrived early but our check in was at 3 we asked how much it would be and she said 75 since I drive 6 hours with my kids and three elders we all agreed to pay it. So as I was going to pay I saw on the paying machine 230.30 and I was like wait my hotel is paid all I should pay is 75 and she like i don’t know but I have to pay that. Then I said hey listen I’m driving from far could you please stop being rude and help us ever since I asked her she went off saying we can now wait till 3 and then another co worker came and she went to the back room and was talking about us, then as she left she slammed the door and was rude and kept repeating don’t help them terrible experience. Then a young lady that came on her shift called her manager who then didn’t want us in the hotel but she ended up explained hey they are here with kids and elders and then he agreed to have us stay. This young lady was so nice those are the ppl y’all should have there at all times!!! Her name was Aligha Placensia and she apologized and accommodated us great till the end.