Sailrock South Caicos

I can tell you this, I be going back soon. The whole staff was great. It's unfortunate lost the names of the individuals I wanted list specifically, but the whole stafe was great. My daughter got stung by a Jellyfish and staff on the beach helped. I'm so grateful for the hospitality and experience.

My wife and I just returned from Sailrock South Caicos. We flew there to celebrate our 17th wedding anniversary. Upon arrival we were greeted by Frances who helped us with our luggage and drove us to the resort. Frances told us all about the island, its history and the local restaurants. Upon arrival we were greeted with a welcome drink and a tour. The staff was absolutely lovely. The property was immaculate, and the natural beauty of the island was well worth the trip. However, after only being there an afternoon my wife and I had some unforeseen circumstances come up. That evening, we went up to the main building to discuss our options should we have to leave. This is where we met Kiki… the onsite manager and one of the kindest people we have ever encountered. Kiki was very sympathetic to our situation and went above and beyond to make sure we knew that we had several options should we feel we had to leave the island. Kiki gave us her personal number and told us to let her know if he needed anything at all. Unfortunately, in the end, my wife and I did need to leave and within 30 minutes of making the decision Kiki already had us booked on a flight back to Providenciales. Kiki’s kindness and warmth were something that meant so much to us at that time. Even though our stay was quick, I don’t think I have every experienced better customer service. The morning we left we told Kiki that we would be back to visit… part of that is because of the beauty of Sailrock, but it is mostly because of Kiki and her staff. Thank you, Kiki. We hope to see you again soon.

Unhurried. Unspoiled. Unworried. Perfection. Since returning from Sailrock Resort a week ago, I have shared with everyone who has asked us about our trip that it was the best vacation we've ever taken. Because it was just that. A true vacation. Where we didn't worry about a thing. Where we were loved on and cared for by the exceptional staff. Where we truly lost track of time. Do not come to South Caicos or Sailrock if you are looking for action-packed, are looking for a daily itinerary of activities, or thrive on adventure. Do come to Sailrock if you want to experience some of the most spectacular sunsets, silkiest sand, sparkliest turquoise waters and to feel spoiled and seen by the staff. We took the new Miami flight which was easy peasy and spent 8 nights at Sailrock to celebrate our 25th wedding anniversary. From the moment we stepped off the flight and were greeted by Kiki, we felt our worries melt away and welcomed to the island and to the resort. My bag did not arrive (never made it onto the flight at our destination) and my first call to American to sort it out ended in tears (mine). Ashley on the staff said "do not worry - we've got it from here." My bag was delivered the next day with minimal involvement and was able to purchase some necessities in the small gift shop to manage overnight. We stayed in a spacious and immaculately clean Ridgetop Suite (Suite 9A) that was decorated for our arrival to celebrate our anniversary. We were also welcomed with a blue ocean welcome drink at check-in and a complimentary fruit plate in our room. Andre even threw in an extra full-size blue ocean to help offset the anxiety about not having my bag. The bed was comfortable, the views from the suite were lovely and had plenty of room to stretch out and relax on the patio sofa, in the seating area in the suite or in one of two outdoor soaking tubs (one in our own private courtyard area). The primary way to communicate with the staff was through Whatsapp. We used the app to communicate about the missing bag, to request ice or extra towels to be delivered to the room, to inquire about dinner or to request a buggy to take us to the another part of the property. The property is fairly spread out with the main beach at the Cove (with beach chairs, towel service and umbrellas) and the staff happily transports you from place to place because as they repeatedly reminded us "We're on vacation" and they are there to take care of us. Ricky or Junior greeted us every morning at the beach to set up our chairs and get us settled for the day. They also made sure that the Hobie cat, kayaks and paddleboards were set up and would help you get the watercraft in and out of the water (and show you how to use them) throughout the day. This feels like the right moment in this review to shout out the exceptional staff members. Every. Single. One. of the staff is devoted to providing a relaxed and caring environment for guests. From the moment, we walked in, they kne

Sailrock is a beautiful hotel - one of two on the island and the other hotel is just opening up. Very relaxing get away with the Atlantic ocean on one side of hotel and Caicos bay on the other! ALL the staff were super friendly and provided high-end service. A shout out to Kiki and Ashley and ALL the staff.

We had an amazing time. We did take the new Miami flight and was so easy. My husband and I were lucky enough to stay in a one bedroom villa for 10 days. It was super private and peaceful. A few things to note that the resort is on a peninsula which the villa and rooms are on one side and the beach and Cove are on the other side. We were not aware of that. It was super windy on the sound side which is the villa side so we could hardly use the pool. Of course this is not the resorts problem but just to point out. Our villa did have a washer and dryer however I wish we had know before and we could have packed lighter and brought detergent. We did think it was also strange that could not walk from our villa to the beach. We asked about moving to a villa that we could and we were told that we could not. The resort was not full so I thought that was strange. The check in process was also odd in that we were walked to the villa and never explained anything about how to get lunch, call a buggy. We had traveled all day and we were hungry for lunch so it was an exhausting start trying to figure out how to get lunch and where to go, who to call. The first few hours we were not happy. Oddly, the resort did have a loss of power the first time two hours and the second time for just a few minutes. I did think that during the first power outage during dinner, the manager should have been checking on guests that were still in the rooms or villas. With the power outage you had no way to get a ride to the Cove for dinner, call for room service and we had no lights other than our phones. However, we noticed the manager was having dinner with business partners. I feel like the resort should have def checked on guests during that time. We did enjoy the variety of the menu that changed daily for dinner. Another thing to point out which I hope the resort reads in this post is that beach service is non-existent. They are totally missing out on money with service of drinks and food to the beach. They have one person working the beach towel service area and never comes to check on you and offer you to purchase anything else during the day. You could put flags on the chairs when you are ready to order or need service. The other person is lazy and is irritated when you walk up and need a beach chair and towels. I would change this policy and get some help at the beach. You are missing out on big money. We did the meal plan because we were staying for 10 days and didn't know what to expect to pay for prices and taxes associated with the resort. I did think that with what we paid we should have been able to order any drinks that were on the menu without any extra fees. We had emailed the resort prior to arriving about but groceries for the villa and were told the resort had certain items however upon arrival we were told they did NOT have them. This was a little irritating as we would have packed and planned to bring those items. Communicat

My boyfriend and I stayed for a week and everything was exceptional. I love the privacy of the location.. customer service was exceptional, to the manger to staffs. General manger, Putra went over the top by even cooking me traditional Indonesian food because we were talking about it and how I never had it. The view was amazing, food was excellent and I can’t wait to go back.