The Pack Horse

Owner refuses to sort refund and ignores customers. BEWARE. Firstly the Packhorse Inn was wrongly listed on Googlemaps as been in Northumberland. We made several calls to the Packhorse about the refund and each time the owner was unavailable. I was given his email but again no response from him. We have made 8 calls to the packhorse and the staff simply say the owner is unavailable. He has also been given my number but again no response. Philip is allegedly is in good health and seems to be too busy trying to run another pub!

Lovely Stay Stayed for business however was blown away with how spacious and comfortable the rooms were. Really clean, tidy and quiet. Would highly recommended staying here.

Very comfy bed nice ensuite and very helpful staff. Excellent value for money.

Stayed in Bedroom 2, initially shown to Bedroom 1 but there was road noise outside so asked if I could have a different room. Bedroom 2 comfortable however bathroom could do with modernising.

Terrible. Very disappointing experience.  Presumably old photos of 'master room' on profile. Reality was different. Drapes around the four poster bed were missing.  The appearance of the room. was the sole reason for paying the higher rate.  Decor and fittings old and shabby.  Worst problem was the couldn't care less attitude from the charmless, unhelpful man who checked us in.  No idea about customer service. Dinner menu not available on a Friday night, just a couple of very boring 'specials'.  Something worth knowing before booking. Breakfast included in the rate didn't start until 9:30 on a Saturday wiith checkout time 'before 10am'.  Seriously?  Not prepared to waste time waiting for a breakfast that late. So ended up paying again for breakfast elsewhere. Building scruffy and depressing,  inside and out. freezers and shelving units dumped in the car park. No opportunity to complain at the time as the bar was locked and no-one was around when we left at 8am. In fairness bed was comfortable and large shower room was ok.

Highly recommended location Lovely welcoming hosts. So very friendly. Amazing food in the evening and the best breakfast too. Very comfortable room with everything we needed. Highly recommended. Very convenient location just off the A38