Fairfield Inn & Suites South Boston

Had a great stay here recently. The hotel was very clean and well-kept, and while the free breakfast was pretty standard for a hotel, it was still a nice way to start the day. What really made the experience stand out was the customer service—especially Denise at the front desk. She was incredibly professional and went out of her way to help me with a situation I had during my stay. Definitely lived up to the level of service I’ve come to expect from Marriott. I’ll be coming back to this location the next time I’m in town visiting family. (Also this is the only good hotel in the area)

Hotel entrance is under renovation. Expect to walk through a sketchy looking plywood corridor to make your way to the lobby. Once inside everything was fine. The entrance work unfortunately renders half the front parking lot unusable but there’s more around back. Just be cautious of the uneven stairs to the rear entrance. It does appear some rooms are under renovation too. Several rooms had painters tape on the door indicating the room type and workers were coming and going. Room was fine and upgraded from some of the older photos on this site. However, road noise is extremely loud and windows and walls are thin. Ask for a room in the back if you don’t enjoy the sound of heavy trucks engine braking all night. Breakfast was standard Fairfield stuff. Eggs and sausage a little cold the morning I went. I’m Bonvoy gold with 40+ nights a year. No upgrade and no other recognition of status.

Staff was very nice and helpful

Property was under renovations.

This was by far the worst Marriott experience we have had in over 40 years of travel. The hotel was under construction which we were not made aware of when we booked our reservation. The lobby and hallways were a mess. Our room had very high levels of mold and mildew, causing respiratory distress and a poor night's sleep. The decor/furniture would earn a one star and the coffee was terrible. The lobby coffee maker was broken. We filled out the requested survey that was emailed to us, but have not heard back from a management member. Do not stay at this property!

Facility under renovation so things were a bit dusty in the lobby. Not an issue or inconvenient. Rooms were clean and nice. Breakfast was the best I’ve had recently. Variety of choices to keep it interesting.