Guest User
January 8, 2022
We have recently stayed at Ballina Beach Eco Village for 4 nights. I was shocked on arrival at the dingy state of our quarters and immediately wrote an email to the manager. $347 a night I paid. I expected a beautiful pool area, modern cabin with clean amenities and fun experiences for my kids. What we got was a very run down cabin, with the oldest, worn out couch for only 2 where I had specified we are a group of 5, an indoor table that had 3 chairs which was in terrible condition, a smattering of cutlery and plates, and the grossest looking bathroom I have experienced in any accomodation ever, full of mould, falling apart tiles and the toilet was absolutely disgusting, worse than a public toilet. Kids bunks were unmade, sheets just thrown on and were a killer to make. Their doonas were awful!! Huge covers on lumpy, ill fitting doonas, that would not lay flat. Everything was old, old, old. No DVD. TV did not work and when it was "fixed" after complaining again, it was still too glitchy. One roll of loo paper! I gave up on complaining because it was obvious they didn't care. The comparison of their website photos showing beautiful rooms and pools etc and the stark reality of the tired, old cabin we were given was highly upsetting. I complained to the manager, expecting some kind of response. Nothing. I approached him in person since he clearly ignored my email, he said nothing he can do because I booked though ***********. Sent pics and the complaint to *********** and they came back with "The manager says the price is fair for this time of year". No. It's not at all. We made the best of our stay but I was super disappointed. Pool cloudy, over chlorinated, full of sand. My kids, husband and I collected a full bag of rubbish from the beach track adjoining the property. Seems no one there cares about the environment despite it being "eco" friendly. Don't waste your precious holiday time and money here.